The Wills Group
Join to apply for the
Guest Experience Supervisor
role at
The Wills Group 3 months ago Be among the first 25 applicants Join to apply for the
Guest Experience Supervisor
role at
The Wills Group Join the Dash In Team as an Overnight Guest Experience Supervisor!
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is
Great Place to Work Certified
and recognized as one of Fortune's Best Workplaces in Retail. We're looking for a Guest Experience Supervisor to help lead our team!
Your Role In Creating Remarkable Experiences
Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences. Proactively interact with guests, addressing their questions and concerns promptly. Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. Monitor customer flow and open registers as needed to ensure seamless service. Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence. Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs. Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Qualifications And Experience
Minimum of 1 year in a supervisory or management role in a customer service or retail environment. High School Diploma or GED required. Ability to multitask and solve problems effectively. Comfortable using technology, including POS software. Strong focus on providing exceptional guest experiences with excellent people skills. Active ServSafe Certification (a plus).
Why Dash In?
Employee Benefits And Perks
Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:
Paid Time Off: Vacation, sick, and personal leave, plus paid holidays. Paid Community Engagement: 2 paid community service days each year. Paid Parental Leave: Support for new parents. Tuition reimbursement, development programs, and certificate program assistance. Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance. Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account. Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage. Career Growth: Opportunities to advance in the Mid-Atlantic Region. Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.
Were excited to meet you and welcome you into our family! Apply now, and let's create greatness together.
Dash In is an equal-opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Consumer Services Referrals increase your chances of interviewing at The Wills Group by 2x Sign in to set job alerts for Customer Service Manager roles.
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Guest Experience Supervisor
role at
The Wills Group 3 months ago Be among the first 25 applicants Join to apply for the
Guest Experience Supervisor
role at
The Wills Group Join the Dash In Team as an Overnight Guest Experience Supervisor!
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is
Great Place to Work Certified
and recognized as one of Fortune's Best Workplaces in Retail. We're looking for a Guest Experience Supervisor to help lead our team!
Your Role In Creating Remarkable Experiences
Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences. Proactively interact with guests, addressing their questions and concerns promptly. Support associates in meeting guest needs efficiently, maintaining a "no wait" experience. Monitor customer flow and open registers as needed to ensure seamless service. Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence. Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs. Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Qualifications And Experience
Minimum of 1 year in a supervisory or management role in a customer service or retail environment. High School Diploma or GED required. Ability to multitask and solve problems effectively. Comfortable using technology, including POS software. Strong focus on providing exceptional guest experiences with excellent people skills. Active ServSafe Certification (a plus).
Why Dash In?
Employee Benefits And Perks
Join a company that drives innovation, provides exceptional value, and fosters a great work environment. At Dash In, we believe in your growth and development:
Paid Time Off: Vacation, sick, and personal leave, plus paid holidays. Paid Community Engagement: 2 paid community service days each year. Paid Parental Leave: Support for new parents. Tuition reimbursement, development programs, and certificate program assistance. Financial Well-being: 401(k) with employer-matched contribution and financial planning assistance. Healthcare: Affordable medical, dental, and vision plans with an option for a health savings account. Insurance: Pet insurance, basic life insurance, and short- and long-term disability coverage. Career Growth: Opportunities to advance in the Mid-Atlantic Region. Employee Discounts: Free coffee, fountain beverages, discounts on fresh food at Dash In corporate stores, and discounted monthly car wash memberships.
Were excited to meet you and welcome you into our family! Apply now, and let's create greatness together.
Dash In is an equal-opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Consumer Services Referrals increase your chances of interviewing at The Wills Group by 2x Sign in to set job alerts for Customer Service Manager roles.
Customer Experience Supervisor 4137 Concord Pike
Philadelphia, PA $120,000 - $130,000 23 hours ago Customer Service & E-Commerce Supervisor - Full Time
Philadelphia, PA $17.50 - $30.20 12 hours ago Philadelphia, PA $50,000.00 - $56,000.00 4 weeks ago Customer Service & E-Commerce Supervisor - Full Time
Customer Service & E-Commerce Supervisor - Full Time
Newtown Square, PA $17.50 - $30.20 2 weeks ago Pennsville, NJ $95,000.00 - $110,000.00 1 month ago Scheduling Operations Manager - US East Territory
Wilmington, DE $96,000.00 - $150,000.00 5 days ago Philadelphia, PA $21.87 - $24.60 5 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr