Golovko Homes
Real Estate Director of Operations / Manager of Operations
Golovko Homes, San Francisco, California, United States, 94199
Overview
Golovko Homes is seeking a highly organized, proactive, and strategic Director of Operations / Operations Manager to support a dynamic, top producing realtor (top 1.5% in US & #1 in Keller Williams Realty in Northern California & Hawaii regions). This key role is integral to our continued growth and success, serving as both the operational backbone of the business and a trusted partner to the Lead Agent.
As the right hand to the Lead Agent, you’ll be responsible for overseeing and executing daily operations and managing transactions, managing team logistics, and creating systems that enable the entire team to thrive. You’ll play a pivotal role in maintaining structure, accountability, and business growth.
This is a hands-on leadership position ideal for someone who thrives in a fast-paced, high-performing environment and is passionate about building scalable systems, fostering a strong team culture, and ensuring no detail is overlooked.
The candidate must have a valid driver’s license and a clean driving record. Previous real estate / lending industry experience or administrative background is required.
Qualifications Must-Have Qualifications:
3–5+ years in operations and/or project management, ideally within real estate, construction, or fast-paced startups
Strong knowledge of real estate transaction processes, compliance, and industry regulations
Proven track record optimizing ROI and managing multi-million-dollar budgets
Exceptional analytical and problem-solving skills—can surface root causes and own the solution
Thick-skinned and resilient under pressure—able to deliver clarity in chaos
Positive, solution-focused attitude with excellent interpersonal skills
Strong communication that can distill complex info for clients and staff
Ability to follow instructions
Nice-to-Have Qualifications:
Familiarity with real estate investment, flipping projects, or tax-lien/deed processes
At least 3 years of experience in a leadership role.
Experience using tools like Odoo, DocuSign, CAR Forms, and MLS systems
Responsibilities The job scope will vary across several main categories below.
1) Operations Management
Implement systems, systematize and automate processes, create and improve systems for efficiency
Make suggestions to improve day to day activities and client experience / support
Manage employees, with functions ranging from Assistant to Realtor to Marketing Associate
2) Client Care
Proactively manage the client database and input new leads
Email / text client database to maintain relationship using pre-set templates; engage in conversations; make suggestions for touch point verbiage for VIP past clients
Provide post transaction closing information and service to clients using pre-set templates, help promptly answer their questions regardless of transaction status
Multitask to prioritize promptly responding to client inquiries
3) Listing Management - Listing to Contract
Join Lead Agent during listing appointments to gather information needed for vendor management / quotes / home prep while Lead Agent converses with Sellers
Coordinate home prep: understand and manage work scope, obtain vendor quotes, oversee scheduling, clearly organize information for vendors and clients, ensure quality upon work completion, problem solve, obtain and share quote / payment instructions, promptly and consistently follow up with all parties involved so there are no loose ends, update Lead Agent on status
Prepare Sellers’ disclosure package and obtain necessary electronic signatures; organize it to be shared with prospective Buyers
Input all listing information into MLS and marketing websites, update as needed
Coordinate showings and share the listing detail with realtors upon inquiry using pre-set instructions
Summarize purchase offers and answer buyer agents’ questions following pre-set instructions
Prepare / ensure active listings are in “show ready” condition prior to photos/video being taken
Provide consistent updates on the process to the Lead Agent / clients; understand when escalations are needed
4) Buyer Transactions
Proactively manage a list of active client’s home buying preferences and, on occasion, help Lead Agent select and propose properties for viewing, articulate the property / client fit using pre-set instructions
Coordinate and organize home showings for Buyers, prepare a home showing client itinerary and showing notes for Lead Agent using pre-set templates
On occasion, assist Lead Agent in performing a high level comparable market analysis to gauge property’s value
Set up automated home searches for clients
Share and summarize property disclosure package with clients using templates
Prepare a purchase offer package for submitting an offer to buy a home using templates
Prepare the property disclosure package for client’s e-signing
5) Coordinating Transactions - Contract to Close
Update / prepare Buyer and Seller appointment materials using templates
Oversee all aspects of Buyer and Seller transactions from an executed purchase agreement to closing
Establish, coordinate, and maintain communication with all parties throughout transaction, follow pre-set instructions for client / vendor follow-up and follow templates to text/email value add info to clients
Check transaction documents for compliance, obtain necessary electronic signatures, submit all necessary documentation to the office broker for file compliance.
Maintain DocuSign templates
Provide consistent updates on the process for each transaction to the Lead Agent; understand when escalations are needed
6) Administrative / Marketing
Update and send out monthly market updates to client database using templates
Update and prepare Buyer and Seller consultation packages prior to Lead Agent’s appointments using templates
Coordinate with Marketing Staff updates to cardstock / flyers
Regularly request client testimonials and communicate to Marketing Staff
Update monthly postcard content with provided information for recipients and coordinate with third party vendor for postcard mailings
Skills
Tech-savvy
Ability to accurately follow pre-set directions, templates, and processes
Detailed oriented
Proficiency with Google GSuite
Keeping context of different transactions throughout the day among different clients
Ability to prioritize and work independently
Communication and organizational skills
Punctual, responsible, resourceful, motivated and result-driven
Knowledge of Bay Area neighborhoods a big plus
Salary Range Base Salary: $100,000-$130,000, depending on experience and skill level
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Application Process Only complete applications will be reviewed
Please answer the following questions via video and submit it via email or an indeed message. Only candidates who complete this step will be considered. Questions:
Share an example where you took initiative
Share an example where your attention to detail had a high impact
What do you consider to be your strengths that will help you excel in this position?
#J-18808-Ljbffr
As the right hand to the Lead Agent, you’ll be responsible for overseeing and executing daily operations and managing transactions, managing team logistics, and creating systems that enable the entire team to thrive. You’ll play a pivotal role in maintaining structure, accountability, and business growth.
This is a hands-on leadership position ideal for someone who thrives in a fast-paced, high-performing environment and is passionate about building scalable systems, fostering a strong team culture, and ensuring no detail is overlooked.
The candidate must have a valid driver’s license and a clean driving record. Previous real estate / lending industry experience or administrative background is required.
Qualifications Must-Have Qualifications:
3–5+ years in operations and/or project management, ideally within real estate, construction, or fast-paced startups
Strong knowledge of real estate transaction processes, compliance, and industry regulations
Proven track record optimizing ROI and managing multi-million-dollar budgets
Exceptional analytical and problem-solving skills—can surface root causes and own the solution
Thick-skinned and resilient under pressure—able to deliver clarity in chaos
Positive, solution-focused attitude with excellent interpersonal skills
Strong communication that can distill complex info for clients and staff
Ability to follow instructions
Nice-to-Have Qualifications:
Familiarity with real estate investment, flipping projects, or tax-lien/deed processes
At least 3 years of experience in a leadership role.
Experience using tools like Odoo, DocuSign, CAR Forms, and MLS systems
Responsibilities The job scope will vary across several main categories below.
1) Operations Management
Implement systems, systematize and automate processes, create and improve systems for efficiency
Make suggestions to improve day to day activities and client experience / support
Manage employees, with functions ranging from Assistant to Realtor to Marketing Associate
2) Client Care
Proactively manage the client database and input new leads
Email / text client database to maintain relationship using pre-set templates; engage in conversations; make suggestions for touch point verbiage for VIP past clients
Provide post transaction closing information and service to clients using pre-set templates, help promptly answer their questions regardless of transaction status
Multitask to prioritize promptly responding to client inquiries
3) Listing Management - Listing to Contract
Join Lead Agent during listing appointments to gather information needed for vendor management / quotes / home prep while Lead Agent converses with Sellers
Coordinate home prep: understand and manage work scope, obtain vendor quotes, oversee scheduling, clearly organize information for vendors and clients, ensure quality upon work completion, problem solve, obtain and share quote / payment instructions, promptly and consistently follow up with all parties involved so there are no loose ends, update Lead Agent on status
Prepare Sellers’ disclosure package and obtain necessary electronic signatures; organize it to be shared with prospective Buyers
Input all listing information into MLS and marketing websites, update as needed
Coordinate showings and share the listing detail with realtors upon inquiry using pre-set instructions
Summarize purchase offers and answer buyer agents’ questions following pre-set instructions
Prepare / ensure active listings are in “show ready” condition prior to photos/video being taken
Provide consistent updates on the process to the Lead Agent / clients; understand when escalations are needed
4) Buyer Transactions
Proactively manage a list of active client’s home buying preferences and, on occasion, help Lead Agent select and propose properties for viewing, articulate the property / client fit using pre-set instructions
Coordinate and organize home showings for Buyers, prepare a home showing client itinerary and showing notes for Lead Agent using pre-set templates
On occasion, assist Lead Agent in performing a high level comparable market analysis to gauge property’s value
Set up automated home searches for clients
Share and summarize property disclosure package with clients using templates
Prepare a purchase offer package for submitting an offer to buy a home using templates
Prepare the property disclosure package for client’s e-signing
5) Coordinating Transactions - Contract to Close
Update / prepare Buyer and Seller appointment materials using templates
Oversee all aspects of Buyer and Seller transactions from an executed purchase agreement to closing
Establish, coordinate, and maintain communication with all parties throughout transaction, follow pre-set instructions for client / vendor follow-up and follow templates to text/email value add info to clients
Check transaction documents for compliance, obtain necessary electronic signatures, submit all necessary documentation to the office broker for file compliance.
Maintain DocuSign templates
Provide consistent updates on the process for each transaction to the Lead Agent; understand when escalations are needed
6) Administrative / Marketing
Update and send out monthly market updates to client database using templates
Update and prepare Buyer and Seller consultation packages prior to Lead Agent’s appointments using templates
Coordinate with Marketing Staff updates to cardstock / flyers
Regularly request client testimonials and communicate to Marketing Staff
Update monthly postcard content with provided information for recipients and coordinate with third party vendor for postcard mailings
Skills
Tech-savvy
Ability to accurately follow pre-set directions, templates, and processes
Detailed oriented
Proficiency with Google GSuite
Keeping context of different transactions throughout the day among different clients
Ability to prioritize and work independently
Communication and organizational skills
Punctual, responsible, resourceful, motivated and result-driven
Knowledge of Bay Area neighborhoods a big plus
Salary Range Base Salary: $100,000-$130,000, depending on experience and skill level
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Application Process Only complete applications will be reviewed
Please answer the following questions via video and submit it via email or an indeed message. Only candidates who complete this step will be considered. Questions:
Share an example where you took initiative
Share an example where your attention to detail had a high impact
What do you consider to be your strengths that will help you excel in this position?
#J-18808-Ljbffr