Office Manager / MSP Operations Specialist

Are you a process-driven problem solver who loves keeping operations running like a well-oiled machine? Our growing Managed Service Provider (MSP) is looking for an Operations Specialist / Office Manager to be the glue that holds our team together as we scale. We support small businesses in the Greater Philadelphia and Atlanta markets with IT solutions that include helpdesk support, network administration, Microsoft 365, Google Workspace, cybersecurity, and more. As we grow toward 25–30 employees, we need a detail-oriented operations leader who thrives on organization, accountability, and continuous improvement. If that resonates, you’ll fit right in. What You’ll Do Manage day-to-day office operations, vendor relationships, and client contracts Own the billing process (monthly recurring, hourly, and project-based) using Autotask PSA, QuickBooks, and ConnectBooster Track projects, deadlines, and workflows to keep the team on schedule Support leadership with reporting, meeting preparation, and process improvement initiatives Partner with our accountant on bookkeeping and reconciliation Keep internal systems, records, and data clean, accurate, and up to date Foster a reliable, positive, and efficient environment across the team What We’re Looking For 3–5+ years of operations, office management, or admin leadership experience within an MSP or IT services company Familiarity with PSA/RMM tools (Autotask, Datto, etc.) and MSP billing models Proficiency with QuickBooks and ConnectBooster (or similar) A strong sense of organization, detail, and follow-through Clear, direct communication skills and a collaborative mindset Comfortable working closely with leadership and supporting a technical team Bachelor’s degree or equivalent experience preferred Why Join Us? Be the operational backbone of a growing MSP Help shape processes and systems as we scale Join a close-knit, values-driven team that believes in honesty, relationships, results, and a little fun Competitive salary, benefits, and opportunities for growth If you thrive on structure, love supporting high-performing teams, and want to make a real impact on a growing business, we’d love to hear from you. Apply today!