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Mid Level Production Support Specialist
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Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the
Mid Level Production Support Specialist
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Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: CACI is currently seeking a Production Support Specialist to join their BEAGLE Agile Solution Factory Team supporting Customs and Border Control. The role involves collaborating with various teams to develop incident management processes, providing user support, and ensuring the accuracy of training materials. Responsibilities: • Serves as a backup to the Ops Integrator. • Work with ASF Product Teams, Ops Integrator, SM and BA to develop SOPs and processes for incident management and resolution. • Continuously update the confluence pages and training materials to ensure accuracy, relevance, and alignment with current practices. • Engage in incident support for end users as needed across portfolio of systems. • Support critical processes outside of normal hours to include nights, weekends and holidays. • Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams. • Review the vulnerability scans like Qualys, Web Inspect scans and report the issues to SM or BA to create the Jira stories for backlog • Monitor Gitlab process for Auditing and SOD violations Qualifications: Required: • Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to: 3-year check for felony convictions, 1 year check for illegal drug use, 1 year of check for misconduct such as theft or fraud • College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree • Professional Experience: 5+ years related technical experience • Excellent verbal and written communication skills • Understanding of the software development life cycle and Agile methodology • Experience with ServiceNow Service Requests • Experience with JIRA • Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA Preferred: • Experience managing operations in an Agile environment • Experience with SecDevOps processes and/or tools • Current and relevant experience with Customs and Border Protection (CBP) applications Company: Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Production Support Specialist” roles.
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McLean, VA $99,000.00-$225,000.00 2 weeks ago Arlington, VA $89,203.00-$151,646.00 1 month ago General Interest in working for Quantinuum - US Locations
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Mid Level Production Support Specialist
role at
Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the
Mid Level Production Support Specialist
role at
Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: CACI is currently seeking a Production Support Specialist to join their BEAGLE Agile Solution Factory Team supporting Customs and Border Control. The role involves collaborating with various teams to develop incident management processes, providing user support, and ensuring the accuracy of training materials. Responsibilities: • Serves as a backup to the Ops Integrator. • Work with ASF Product Teams, Ops Integrator, SM and BA to develop SOPs and processes for incident management and resolution. • Continuously update the confluence pages and training materials to ensure accuracy, relevance, and alignment with current practices. • Engage in incident support for end users as needed across portfolio of systems. • Support critical processes outside of normal hours to include nights, weekends and holidays. • Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams. • Review the vulnerability scans like Qualys, Web Inspect scans and report the issues to SM or BA to create the Jira stories for backlog • Monitor Gitlab process for Auditing and SOD violations Qualifications: Required: • Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to: 3-year check for felony convictions, 1 year check for illegal drug use, 1 year of check for misconduct such as theft or fraud • College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree • Professional Experience: 5+ years related technical experience • Excellent verbal and written communication skills • Understanding of the software development life cycle and Agile methodology • Experience with ServiceNow Service Requests • Experience with JIRA • Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA Preferred: • Experience managing operations in an Agile environment • Experience with SecDevOps processes and/or tools • Current and relevant experience with Customs and Border Protection (CBP) applications Company: Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Production Support Specialist” roles.
Ashburn, VA $70,800.00-$148,600.00 2 days ago Data Center Production Operations Engineer
SiteOps Data Center Production Operations Engineer
Reston, VA $104,000.00-$166,000.00 1 week ago Customer Engineer III, Workspace Specialist, Public Sector
Reston, VA $147,000.00-$218,000.00 1 week ago Production Support/Systems Analyst- Hybrid Silver Spring, MD
Rockville, MD $90,000.00-$110,000.00 6 days ago Herndon, VA $51,000.00-$82,000.00 1 month ago Production Programmer - Entry Level SQL Developer
Germantown, MD $65,000.00-$75,000.00 2 weeks ago Infor Application Security and Support Specialist
McLean, VA $99,000.00-$225,000.00 2 weeks ago Arlington, VA $89,203.00-$151,646.00 5 days ago Arlington, VA $86,800.00-$198,000.00 6 days ago Infor Application Security and Support Specialist
McLean, VA $99,000.00-$225,000.00 2 weeks ago Arlington, VA $89,203.00-$151,646.00 1 month ago General Interest in working for Quantinuum - US Locations
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr