Salesforce.Com Inc
Overview
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category
Operations About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Team Overview The Global Renewals organization is the engine that protects and grows Salesforce's most critical revenue streams. Our Renewals Strategy & Planning team is the strategic nerve center for this global organization. We design the Go-to-Market (GTM) models, financial frameworks, and operational blueprints required to drive long-term, profitable customer partnerships at scale. Role Overview As the Manager of GTM Analytics & Insights, you will be the analytical heartbeat of the Renewals GTM strategy team. This is a hands-on data role focused on uncovering the "what" and the "why" behind our business. You will own the data connection to our Snowflake warehouse and design proactive dashboards that identify opportunities and risks. You will be the team's primary analytical partner, transforming raw data into foundational insights that power our GTM strategy, financial plans, and executive decisions. This role requires deep technical proficiency, a passion for data exploration, and the ability to translate complex quantitative findings into a clear strategic narrative. Your Impact & Responsibilities GTM Analytics & Insights Foundation Serve as the team's subject matter expert on data, owning the data pipeline and connection to our Snowflake data warehouse to empower self-service and advanced analytics.
Design, build, and maintain a suite of proactive dashboards in Tableau (or similar BI tools) to monitor health of the business, tracking KPIs such as attrition hotspots, net new AOV trends, segment-level performance, and renewal rate drivers.
Act as the primary analytical partner for the GTM Strategy team, leading ad-hoc strategic inquiries and performing deep-dive analyses to answer the business's most pressing questions.
Develop a deep understanding of our data infrastructure and partner with central BI and data engineering teams to advocate for and acquire data sources needed to elevate our strategic insights.
Data-Driven Strategy & Design Provide foundational analytics that inform the architecture and refinement of the GTM strategy, including customer segmentation, coverage models, and rules of engagement.
Conduct in-depth quantitative analysis to identify untapped growth opportunities in the customer base, modeling the potential impact of different GTM motions.
Use statistical methods to analyze the effectiveness of current strategies, providing data-backed recommendations on where to invest, divest, or optimize approach.
Analytical Forecasting & Planning Develop data-driven inputs that power the annual and quarterly planning process, including headcount, capacity, and financial models grounded in rigorous data analysis.
Build comprehensive business cases and ROI models using historical performance data and predictive insights to justify strategic investments.
Own analytical models for the long-range financial forecast, providing detailed, data-backed projections for metrics like Renewal Rate, Attrition, and Contract Term Length.
Required Qualifications Experience: 5+ years in a highly analytical role such as GTM Analytics, Business Intelligence, Data Science, Strategy Consulting, or Business Operations.
Advanced, hands-on expertise in writing and optimizing complex SQL queries with Snowflake experience. Proficiency in SQL is required.
Proven track record of designing and building insightful dashboards using BI tools like Tableau or similar platforms.
Experience building complex financial and operational models (e.g., forecasting, capacity planning, ROI analysis) in Excel/Google Sheets.
Education: Bachelor's Degree in a quantitative field such as Business, Economics, Statistics, Computer Science, or Engineering.
Skills: Technical Proficiency: SQL and large-scale data warehouses (Snowflake); data visualization tools (Tableau strongly preferred).
Quantitative & Analytical Expertise: Strong quantitative skills with financial modeling, statistical analysis, and BI principles.
Problem Solving: Structured, hypothesis-driven approach to solving complex business problems with data.
Data Storytelling & Influence: Ability to synthesize findings into a compelling data-driven narrative for business and executive audiences.
Business Partnership: Ability to partner with stakeholders across the organization.
Preferred Qualifications MBA or other advanced degree in an analytical field.
Experience in a B2B SaaS environment, supporting Sales, Renewals, or Customer Success.
Familiarity with Salesforce CRM data structure and reporting.
Experience with statistical programming languages (e.g., Python, R) is a plus.
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what's possible for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. All recruitment, hiring, and promotion decisions are based on merit, qualifications, and business needs. Details on benefits and compensation vary by location. #J-18808-Ljbffr
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category
Operations About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Team Overview The Global Renewals organization is the engine that protects and grows Salesforce's most critical revenue streams. Our Renewals Strategy & Planning team is the strategic nerve center for this global organization. We design the Go-to-Market (GTM) models, financial frameworks, and operational blueprints required to drive long-term, profitable customer partnerships at scale. Role Overview As the Manager of GTM Analytics & Insights, you will be the analytical heartbeat of the Renewals GTM strategy team. This is a hands-on data role focused on uncovering the "what" and the "why" behind our business. You will own the data connection to our Snowflake warehouse and design proactive dashboards that identify opportunities and risks. You will be the team's primary analytical partner, transforming raw data into foundational insights that power our GTM strategy, financial plans, and executive decisions. This role requires deep technical proficiency, a passion for data exploration, and the ability to translate complex quantitative findings into a clear strategic narrative. Your Impact & Responsibilities GTM Analytics & Insights Foundation Serve as the team's subject matter expert on data, owning the data pipeline and connection to our Snowflake data warehouse to empower self-service and advanced analytics.
Design, build, and maintain a suite of proactive dashboards in Tableau (or similar BI tools) to monitor health of the business, tracking KPIs such as attrition hotspots, net new AOV trends, segment-level performance, and renewal rate drivers.
Act as the primary analytical partner for the GTM Strategy team, leading ad-hoc strategic inquiries and performing deep-dive analyses to answer the business's most pressing questions.
Develop a deep understanding of our data infrastructure and partner with central BI and data engineering teams to advocate for and acquire data sources needed to elevate our strategic insights.
Data-Driven Strategy & Design Provide foundational analytics that inform the architecture and refinement of the GTM strategy, including customer segmentation, coverage models, and rules of engagement.
Conduct in-depth quantitative analysis to identify untapped growth opportunities in the customer base, modeling the potential impact of different GTM motions.
Use statistical methods to analyze the effectiveness of current strategies, providing data-backed recommendations on where to invest, divest, or optimize approach.
Analytical Forecasting & Planning Develop data-driven inputs that power the annual and quarterly planning process, including headcount, capacity, and financial models grounded in rigorous data analysis.
Build comprehensive business cases and ROI models using historical performance data and predictive insights to justify strategic investments.
Own analytical models for the long-range financial forecast, providing detailed, data-backed projections for metrics like Renewal Rate, Attrition, and Contract Term Length.
Required Qualifications Experience: 5+ years in a highly analytical role such as GTM Analytics, Business Intelligence, Data Science, Strategy Consulting, or Business Operations.
Advanced, hands-on expertise in writing and optimizing complex SQL queries with Snowflake experience. Proficiency in SQL is required.
Proven track record of designing and building insightful dashboards using BI tools like Tableau or similar platforms.
Experience building complex financial and operational models (e.g., forecasting, capacity planning, ROI analysis) in Excel/Google Sheets.
Education: Bachelor's Degree in a quantitative field such as Business, Economics, Statistics, Computer Science, or Engineering.
Skills: Technical Proficiency: SQL and large-scale data warehouses (Snowflake); data visualization tools (Tableau strongly preferred).
Quantitative & Analytical Expertise: Strong quantitative skills with financial modeling, statistical analysis, and BI principles.
Problem Solving: Structured, hypothesis-driven approach to solving complex business problems with data.
Data Storytelling & Influence: Ability to synthesize findings into a compelling data-driven narrative for business and executive audiences.
Business Partnership: Ability to partner with stakeholders across the organization.
Preferred Qualifications MBA or other advanced degree in an analytical field.
Experience in a B2B SaaS environment, supporting Sales, Renewals, or Customer Success.
Familiarity with Salesforce CRM data structure and reporting.
Experience with statistical programming languages (e.g., Python, R) is a plus.
Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what's possible for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. All recruitment, hiring, and promotion decisions are based on merit, qualifications, and business needs. Details on benefits and compensation vary by location. #J-18808-Ljbffr