Fanatics
Accounts Payable Concierge Helpdesk Specialist
The Accounts Payable Concierge Helpdesk Specialist is responsible for delivering guidance and support to both internal and external customers to ensure compliance with Accounts Payable policies and procedures. This role promotes accuracy, timeliness, and service excellence while serving as a liaison between Accounts Payable, buyers, suppliers, and internal teams. The Specialist will address vendor and internal inquiries, reconcile vendor accounts, research and resolve discrepancies, and leverage AP reporting tools to provide effective resolutions. In addition, this role will serve as a backup for the weekly Accounts Payable disbursement process, including checks, ACH payments, and both domestic and international wire transfers. This hands-on role is ideal for a detail-oriented customer service professional. Responsibilities include, but are not limited to: Respond promptly and accurately to internal and vendor Accounts Payable inquiries. Reconcile vendor statements and resolve past due invoice issues. Prepare and maintain SOPs, training materials, and support documentation. Ensure compliance with internal controls and established policies. Support weekly payment runs and off-cycle disbursement activities, ensuring accuracy and timeliness. Assist with monthly and quarterly metric dashboard reporting. Support audit preparation and address inquiries from internal and external auditors. Contribute to process improvements, automation initiatives, and scaling of Accounts Payable operations. Perform additional administrative duties and special projects as assigned. Lead cross-functional discussions to resolve supplier payment issues and improve process alignment. Support monthly and quarterly close activities, including journal entries, account reconciliations (including general ledger and intercompany), and internal reporting packages. Qualifications: High school diploma or the equivalent combination of education, training, and work experience. Bachelor's degree in Accounting, Finance, or Business preferred. 0-2 years of relevant Accounts Payable and customer service experience. Proficiency in Excel and Microsoft Office required; experience with Oracle Fusion is a plus. Understanding of general accounting principles, with experience in GL and account reconciliations. Excellent organizational, analytical, and problem-solving skills with strong attention to detail. Strong written and verbal communication skills, with the ability to collaborate across all levels of the organization.
The Accounts Payable Concierge Helpdesk Specialist is responsible for delivering guidance and support to both internal and external customers to ensure compliance with Accounts Payable policies and procedures. This role promotes accuracy, timeliness, and service excellence while serving as a liaison between Accounts Payable, buyers, suppliers, and internal teams. The Specialist will address vendor and internal inquiries, reconcile vendor accounts, research and resolve discrepancies, and leverage AP reporting tools to provide effective resolutions. In addition, this role will serve as a backup for the weekly Accounts Payable disbursement process, including checks, ACH payments, and both domestic and international wire transfers. This hands-on role is ideal for a detail-oriented customer service professional. Responsibilities include, but are not limited to: Respond promptly and accurately to internal and vendor Accounts Payable inquiries. Reconcile vendor statements and resolve past due invoice issues. Prepare and maintain SOPs, training materials, and support documentation. Ensure compliance with internal controls and established policies. Support weekly payment runs and off-cycle disbursement activities, ensuring accuracy and timeliness. Assist with monthly and quarterly metric dashboard reporting. Support audit preparation and address inquiries from internal and external auditors. Contribute to process improvements, automation initiatives, and scaling of Accounts Payable operations. Perform additional administrative duties and special projects as assigned. Lead cross-functional discussions to resolve supplier payment issues and improve process alignment. Support monthly and quarterly close activities, including journal entries, account reconciliations (including general ledger and intercompany), and internal reporting packages. Qualifications: High school diploma or the equivalent combination of education, training, and work experience. Bachelor's degree in Accounting, Finance, or Business preferred. 0-2 years of relevant Accounts Payable and customer service experience. Proficiency in Excel and Microsoft Office required; experience with Oracle Fusion is a plus. Understanding of general accounting principles, with experience in GL and account reconciliations. Excellent organizational, analytical, and problem-solving skills with strong attention to detail. Strong written and verbal communication skills, with the ability to collaborate across all levels of the organization.