Government Jobs
Sr. Public Service Specialist
Government Jobs, Fort Lauderdale, Florida, United States, 33323
Job Title
This classification involves supervisory and cashier work related to the maintenance of customer accounts for City gas, water, and/or sewer services. Essential Job Functions
Supervises and assists assigned employees with the completion of projects and tasks. Assists customers in opening new utility accounts; provides detailed information regarding deposits for new utility accounts and account transfers of service. Opens and closes online utility accounts within the City's utility billing system. Receives requests to disconnect water and gas service; explains appropriate procedure in disconnecting or holding service for new party move-ins; and enters appropriate service orders to field crews using on-line service order system. Resolves complaints regarding high water or gas bills; responds to inquiries on nonpayment of bills. Receives and refers reports of low water pressure or water quality problems. Dispatches requests for service for water/gas leaks and damaged gas/water meters. Receives and refers requests to turn on gas or water service after regular hours. Opens and distributes mail; completes and mails payment receipts; and posts records of requests for new service, disconnects, and other changes for reporting purposes. Processes incoming customer utility payments and deposits; balances payment and deposit receipts; and submits balanced customer receipts to supervisor for review and posting. Handles night drop payments; ensures cash is on hand; and balances cash box. Prepares bank deposits for Armored Car pickups. Opens and locks doors. Enters field service orders into the City's online service order system. Prepares, issues, and processes utility account billing adjustments. Travels among offices in order to ensure adequate staffing of customer service and payment processing operations. Maintains related records. Performs specialized billing work and special projects. Processes title checks and foreclosure paperwork as it relates to utility payments. Supervises, schedules, motivates, and counsels employees; provides training and assistance to new employees. Translates information to/from Spanish as needed. Performs related work as required. Requirements
Education: Graduation from an accredited high school or possession of a GED equivalency diploma. Experience: Basic fulltime experience in customer service/clerical work AND as a cashier. Basic supervisory experience in a customer service operation, or responsible experience in a computerized billing operation. Tyler Munis experience preferred. Fluency in Spanish highly desirable. Physical Requirements: Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. Descending and climbing stairways and extended periods of standing may be required throughout the workday. Work Environment: Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions. Sensory: Must have the ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Knowledge, Skills, and Abilities
Considerable knowledge of utility rules and regulations pertaining to customer service. Knowledge of Utility and Gas Department credit procedures, billing practices, and charges for service. Knowledge of departmental procedures in the receipt and recording of cash and non-cash payment and deposit transactions. Knowledge of business English, spelling and arithmetic. Knowledge of office practices, procedures and equipment. Knowledge of principles and practices of effective public relations. Knowledge of principles and methods of record maintenance. Ability to deliver superior customer service by effectively dealing with utility customers by telephone and in-person. Ability to effectively supervise, direct, motivate, and counsel subordinate employees. Ability to maintain clerical records according to department requirements. Ability to perform repetitive payment transactions accurately and with speed. Ability to make rapid and accurate arithmetic computations. Ability to balance and reconcile payment receipts quickly and accurately, and to assist subordinate employees in balancing their payment ledgers. Skill in the operation of computer equipment and proficiency in Word and Excel. Ability to plan and organize workload to achieve stated objectives in a timely, efficient, and effective manner. Ability to communicate effectively and persuasively, both verbally and in writing. Ability to establish and maintain effective working relationships with management, supervisors, subordinates, other agencies, community leaders and the general public. Ability to withstand pressure of competing priorities and varied responsibilities and work efficiently and effectively to develop win-win solutions. Ability to evaluate the impact of alternative courses of action and evaluate circumstances of an innovative, new or unprecedented nature.
This classification involves supervisory and cashier work related to the maintenance of customer accounts for City gas, water, and/or sewer services. Essential Job Functions
Supervises and assists assigned employees with the completion of projects and tasks. Assists customers in opening new utility accounts; provides detailed information regarding deposits for new utility accounts and account transfers of service. Opens and closes online utility accounts within the City's utility billing system. Receives requests to disconnect water and gas service; explains appropriate procedure in disconnecting or holding service for new party move-ins; and enters appropriate service orders to field crews using on-line service order system. Resolves complaints regarding high water or gas bills; responds to inquiries on nonpayment of bills. Receives and refers reports of low water pressure or water quality problems. Dispatches requests for service for water/gas leaks and damaged gas/water meters. Receives and refers requests to turn on gas or water service after regular hours. Opens and distributes mail; completes and mails payment receipts; and posts records of requests for new service, disconnects, and other changes for reporting purposes. Processes incoming customer utility payments and deposits; balances payment and deposit receipts; and submits balanced customer receipts to supervisor for review and posting. Handles night drop payments; ensures cash is on hand; and balances cash box. Prepares bank deposits for Armored Car pickups. Opens and locks doors. Enters field service orders into the City's online service order system. Prepares, issues, and processes utility account billing adjustments. Travels among offices in order to ensure adequate staffing of customer service and payment processing operations. Maintains related records. Performs specialized billing work and special projects. Processes title checks and foreclosure paperwork as it relates to utility payments. Supervises, schedules, motivates, and counsels employees; provides training and assistance to new employees. Translates information to/from Spanish as needed. Performs related work as required. Requirements
Education: Graduation from an accredited high school or possession of a GED equivalency diploma. Experience: Basic fulltime experience in customer service/clerical work AND as a cashier. Basic supervisory experience in a customer service operation, or responsible experience in a computerized billing operation. Tyler Munis experience preferred. Fluency in Spanish highly desirable. Physical Requirements: Light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials up to twenty (20) pounds. Descending and climbing stairways and extended periods of standing may be required throughout the workday. Work Environment: Work is performed primarily in a standard office environment. Tasks are regularly performed without exposure to adverse environmental conditions. Sensory: Must have the ability to perceive and differentiate visual cues or signals. Tasks require the ability to communicate orally and in writing. Knowledge, Skills, and Abilities
Considerable knowledge of utility rules and regulations pertaining to customer service. Knowledge of Utility and Gas Department credit procedures, billing practices, and charges for service. Knowledge of departmental procedures in the receipt and recording of cash and non-cash payment and deposit transactions. Knowledge of business English, spelling and arithmetic. Knowledge of office practices, procedures and equipment. Knowledge of principles and practices of effective public relations. Knowledge of principles and methods of record maintenance. Ability to deliver superior customer service by effectively dealing with utility customers by telephone and in-person. Ability to effectively supervise, direct, motivate, and counsel subordinate employees. Ability to maintain clerical records according to department requirements. Ability to perform repetitive payment transactions accurately and with speed. Ability to make rapid and accurate arithmetic computations. Ability to balance and reconcile payment receipts quickly and accurately, and to assist subordinate employees in balancing their payment ledgers. Skill in the operation of computer equipment and proficiency in Word and Excel. Ability to plan and organize workload to achieve stated objectives in a timely, efficient, and effective manner. Ability to communicate effectively and persuasively, both verbally and in writing. Ability to establish and maintain effective working relationships with management, supervisors, subordinates, other agencies, community leaders and the general public. Ability to withstand pressure of competing priorities and varied responsibilities and work efficiently and effectively to develop win-win solutions. Ability to evaluate the impact of alternative courses of action and evaluate circumstances of an innovative, new or unprecedented nature.