PrideStaff
Customer Care Representative/ Call Center Agent
PrideStaff, Spring, Texas, United States, 77373
Customer Service Representative
Our client provides state municipal, industrial, and commercial clients with innovative and cost-effective solutions for utility system management. From our roots in the southeast, fast growth environment with established regional offices in four states across the country, manages more than thirty public-private partnerships from one coast to another, and serves our clients with a staff of nearly 450 professionals. Our services include operations, maintenance, and management of public works, water, wastewater, and utility billing systems. Utility Partners is looking for a Customer Service Representative in the North Houston, TX area. The Customer Service Representative will be under the direct supervision of the Customer Service Supervisor. This job requires knowledge in several areas including: utility billing, customer service, data processing concepts, computer systems and applications related to MS Office and analytical skills. Depth of knowledge must be sufficient to propose viable solutions to service issues. This position is located in the North Houston area of Texas. Main Responsibilities: Assist customers on a daily basis either in person, through the internet, or over the telephone. Engage in all functions related to monthly utility billing including data entry and editing system-generated reports for accuracy. Investigate billing discrepancies, process past due notices, process billing and fines as related to utility billing. Coordinate with meter readers and field personnel to maintain status of account activities and compliance issues. Key Qualifications: Fluency in Spanish Minimum required high school diploma or equivalent. Utility experience preferred but not required Analytical skills Basic computer knowledge Conditions: Competitive wages Health insurance will be available to the employee on the 1st of the month following 60 days of continuous employment. The following insurance products will be available to the employee: Health insurance Health savings account (HSA) Telemedicine Voluntary dental insurance Voluntary vision insurance Voluntary short-term and long-term disability insurance Voluntary employee, spouse and children life insurance Employees are eligible to participate in the 401k plan after completing 3 months of employment. The company also contributes to the employee 401K. 10 sick days per year that employees can carry-over without limit. Employees who contribute to the 401K may also participate in the Employee Stock Purchase Program. Paid vacation Utility Partners is an equal opportunity employer. Only applicants selected for interview will be contacted. M-F 8:00 a.m. to 4:30 p.m. 30 minute lunch Dress
Casual Compensation / Pay Rate (Up to): $16.00 - $16.00
Our client provides state municipal, industrial, and commercial clients with innovative and cost-effective solutions for utility system management. From our roots in the southeast, fast growth environment with established regional offices in four states across the country, manages more than thirty public-private partnerships from one coast to another, and serves our clients with a staff of nearly 450 professionals. Our services include operations, maintenance, and management of public works, water, wastewater, and utility billing systems. Utility Partners is looking for a Customer Service Representative in the North Houston, TX area. The Customer Service Representative will be under the direct supervision of the Customer Service Supervisor. This job requires knowledge in several areas including: utility billing, customer service, data processing concepts, computer systems and applications related to MS Office and analytical skills. Depth of knowledge must be sufficient to propose viable solutions to service issues. This position is located in the North Houston area of Texas. Main Responsibilities: Assist customers on a daily basis either in person, through the internet, or over the telephone. Engage in all functions related to monthly utility billing including data entry and editing system-generated reports for accuracy. Investigate billing discrepancies, process past due notices, process billing and fines as related to utility billing. Coordinate with meter readers and field personnel to maintain status of account activities and compliance issues. Key Qualifications: Fluency in Spanish Minimum required high school diploma or equivalent. Utility experience preferred but not required Analytical skills Basic computer knowledge Conditions: Competitive wages Health insurance will be available to the employee on the 1st of the month following 60 days of continuous employment. The following insurance products will be available to the employee: Health insurance Health savings account (HSA) Telemedicine Voluntary dental insurance Voluntary vision insurance Voluntary short-term and long-term disability insurance Voluntary employee, spouse and children life insurance Employees are eligible to participate in the 401k plan after completing 3 months of employment. The company also contributes to the employee 401K. 10 sick days per year that employees can carry-over without limit. Employees who contribute to the 401K may also participate in the Employee Stock Purchase Program. Paid vacation Utility Partners is an equal opportunity employer. Only applicants selected for interview will be contacted. M-F 8:00 a.m. to 4:30 p.m. 30 minute lunch Dress
Casual Compensation / Pay Rate (Up to): $16.00 - $16.00