Addison Group
Coordinator (Call Center)
Position Title: Coordinator (Call Center) Location: Houston, TX Assignment Type: 3-month contract Compensation: $21 / hour Work Schedule: MondayThursday 8-6 Friday 8-11:30 Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Duties
Answer a high volume of calls and emails through the Owner Relations Hotline Research customer records and resolve inquiries Process updates such as Tax IDs, banking information, W9s, and address changes Log customer activity and maintain accurate records in Salesforce Provide administrative and ad hoc support to Analysts and the team Qualifications
Bachelor's degree or equivalent experience 35 years of customer service or call center experience preferred Strong problem-solving and organizational skills Proficiency in Excel; Salesforce and SAP PRA experience a plus Excellent verbal and written communication Ability to multitask, prioritize, and adapt to changing responsibilities Team-oriented with a positive attitude Work Environment
Standard office setting, 100% onsite in Houston Ability to remain seated for extended periods Availability to answer calls during designated hotline hours Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Position Title: Coordinator (Call Center) Location: Houston, TX Assignment Type: 3-month contract Compensation: $21 / hour Work Schedule: MondayThursday 8-6 Friday 8-11:30 Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Duties
Answer a high volume of calls and emails through the Owner Relations Hotline Research customer records and resolve inquiries Process updates such as Tax IDs, banking information, W9s, and address changes Log customer activity and maintain accurate records in Salesforce Provide administrative and ad hoc support to Analysts and the team Qualifications
Bachelor's degree or equivalent experience 35 years of customer service or call center experience preferred Strong problem-solving and organizational skills Proficiency in Excel; Salesforce and SAP PRA experience a plus Excellent verbal and written communication Ability to multitask, prioritize, and adapt to changing responsibilities Team-oriented with a positive attitude Work Environment
Standard office setting, 100% onsite in Houston Ability to remain seated for extended periods Availability to answer calls during designated hotline hours Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.