InstantServe LLC
Business Analyst-Technical Writer Job at InstantServe LLC in Hartford
InstantServe LLC, Hartford, CT, US, 06126
Job Title: Business Analyst-Technical Writer
Location: Hartford, Connecticut
Specific Services Required:
Provide Business Analyst services:
Perform Technical Writing tasks:
Required Skills/Experience:
Bachelor's Degree with coursework in technology, supply chain management, business, criminal justice or a closely related field; AND minimum two (2) years of professional-level experience in information systems administration or procurement; OR an equivalent combination of education, training, and experience. Experience in public safety or public sector is desired. Certifications are desired.
Working knowledge of public safety software and applications is desired.
Mandatory experience in software procurement.
Proficiency in Microsoft Excel, PowerPoint, and MS Word.
Demonstrated experience in writing and organizing large technical documents.
Demonstrated experience in the Business Analysis domain.
Possess a growth mindset and show initiative in work assignments.
Preferred Qualifications
Master's Degree in Information Systems or equivalent.
Location: Hartford, Connecticut
Specific Services Required:
- Collaborate with the IT team to conduct a feasibility study for a State-wide digital evidence storage and sharing system
- Rapidly produce high quality documentation that exceeds established compliance standards.
- Research, write, edit, and proofread complex technical data.
Provide Business Analyst services:
- Gather and analyze business requirements related to client information systems and digital evidence management.
- Conduct interviews and workshops with stakeholders to understand their needs and challenges.
- Identify opportunities for process improvement and recommend solutions.
- Collaborate with technical teams to translate business requirements into technical specifications.
- Assist in the development of plans of future state systems.
Perform Technical Writing tasks:
- Prepare and maintain project documentation, including project plans, requirement documents, and technical specifications.
- Create clear and concise user manuals, standard operating procedures, and other instructional materials.
- Collaborate with subject matter experts and technical teams to ensure accurate and comprehensive documentation.
- Organize and present complex technical information in a user-friendly manner.
- Review and edit documents for clarity, consistency, and compliance with established standards.
Required Skills/Experience:
Bachelor's Degree with coursework in technology, supply chain management, business, criminal justice or a closely related field; AND minimum two (2) years of professional-level experience in information systems administration or procurement; OR an equivalent combination of education, training, and experience. Experience in public safety or public sector is desired. Certifications are desired.
Working knowledge of public safety software and applications is desired.
Mandatory experience in software procurement.
Proficiency in Microsoft Excel, PowerPoint, and MS Word.
Demonstrated experience in writing and organizing large technical documents.
Demonstrated experience in the Business Analysis domain.
Possess a growth mindset and show initiative in work assignments.
Preferred Qualifications
Master's Degree in Information Systems or equivalent.