Robert Half is hiring: Customer Service Representative in Torrance

We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this Contract to permanent position, you will play a key role in delivering exceptional customer support while fostering strong relationships with clients. If you are tech-savvy, enjoy troubleshooting, and have a passion for coffee-related products, this is an excellent opportunity for you.

Responsibilities:

• Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience.

• Build and maintain strong customer relationships, demonstrating empathy and understanding in every communication.

• Promote and recommend products and services tailored to meet customer needs, contributing to brand growth.

• Accurately record customer information and inquiries in the company database.

• Apply technical expertise to troubleshoot and resolve issues with products and appliances.

• Handle customer complaints effectively, maintaining composure and a detail-oriented approach in challenging situations.

• Participate in product and skill training sessions, successfully completing any required assessments.

• Share valuable feedback or observed trends with management to enhance customer experiences.

• Maintain consistent attendance and be available to work variable schedules, including occasional overtime and up to one weekend day per month.

• Previous experience in a customer service call center environment.
• Strong technical troubleshooting skills, particularly with appliances and related products.
• Familiarity with coffee and espresso products, with a passion for the coffee industry.
• Proficiency in using technology and databases to manage customer inquiries.
• Ability to remain calm and focused when addressing customer complaints.
• Bilingual Spanish skills are a plus.
• Flexibility to adapt to changing schedules and work occasional weekends.