USA Jobs
Bilingual Spanish Customer Service Representative
We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this contract to permanent position, you will play a key role in delivering exceptional customer support while fostering strong relationships with clients. If you are tech-savvy, enjoy troubleshooting, and have a passion for coffee-related products, this is an excellent opportunity for you. Responsibilities: Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience. Build and maintain strong customer relationships, demonstrating empathy and understanding in every communication. Promote and recommend products and services tailored to meet customer needs, contributing to brand growth. Accurately record customer information and inquiries in the company database. Apply technical expertise to troubleshoot and resolve issues with products and appliances. Handle customer complaints effectively, maintaining composure and a detail-oriented approach in challenging situations. Participate in product and skill training sessions, successfully completing any required assessments. Share valuable feedback or observed trends with management to enhance customer experiences. Maintain consistent attendance and be available to work variable schedules, including occasional overtime and up to one weekend day per month. Requirements: Previous experience in a customer service call center environment. Strong technical troubleshooting skills, particularly with appliances and related products. Familiarity with coffee and espresso products, with a passion for the coffee industry. Proficiency in using technology and databases to manage customer inquiries. Ability to remain calm and focused when addressing customer complaints. Bilingual Spanish skills are a plus. Flexibility to adapt to changing schedules and work occasional weekends.
We are looking for a dedicated Bilingual Spanish Customer Service Representative to join our team in Torrance, California. In this contract to permanent position, you will play a key role in delivering exceptional customer support while fostering strong relationships with clients. If you are tech-savvy, enjoy troubleshooting, and have a passion for coffee-related products, this is an excellent opportunity for you. Responsibilities: Represent the company's values and culture in all customer interactions, ensuring a positive and detail-oriented experience. Build and maintain strong customer relationships, demonstrating empathy and understanding in every communication. Promote and recommend products and services tailored to meet customer needs, contributing to brand growth. Accurately record customer information and inquiries in the company database. Apply technical expertise to troubleshoot and resolve issues with products and appliances. Handle customer complaints effectively, maintaining composure and a detail-oriented approach in challenging situations. Participate in product and skill training sessions, successfully completing any required assessments. Share valuable feedback or observed trends with management to enhance customer experiences. Maintain consistent attendance and be available to work variable schedules, including occasional overtime and up to one weekend day per month. Requirements: Previous experience in a customer service call center environment. Strong technical troubleshooting skills, particularly with appliances and related products. Familiarity with coffee and espresso products, with a passion for the coffee industry. Proficiency in using technology and databases to manage customer inquiries. Ability to remain calm and focused when addressing customer complaints. Bilingual Spanish skills are a plus. Flexibility to adapt to changing schedules and work occasional weekends.