Rose International
NEW JOB OPENING HELP DESK IN MADISON, WI, USA!
Rose International, Wisconsin Rapids, Wisconsin, United States, 54494
Job Description
Candidate must be a current Wisconsin resident. No Relocation Allowed. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly. On boarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.
Required Experience & Skills: • Windows11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years' experience • 2-5 years' experience working in a help desk environment • Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services • In-depth knowledge of computer systems and mobile devices • Proven experience as a help desk technician • Ability to diagnose and resolve basic technical issues • Proficient with iOS and Android devices • Detail oriented and maintain confidentiality • Ability to work with minimal supervision • Customer-oriented and patient • Alternate weekly between on-site work in downtown Madison and remote work with the exception of being assigned to other locations as and where
Preferred Experience & Skills: • Cherwell Ticketing, Scripting, and automation, Microsoft Teams, Intune, Microsoft End Point Configuration Manager
Responsibilities: • Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system, this includes walk-ins • Documentation of all customer interactions within our ticketing system • Performing remote troubleshooting through diagnostic techniques and pertinent questions • Manage tickets assigned in a timely manner • Determine the best solution based on the issue and details provided by the customer • Develop/modifying Knowledge Base documentation • PC and Mobile deployments, installation of software and assist customers with new devices • Image computers and complete post-image configuration • Record events and problems and through resolution logs
Additional details: • Blend of help desk and tier 2 responsibilities as needed. Candidates must be able to lift computers and other related equipment up to 40 lbs. Ensure that candidates are willing to work on-site bi-weekly.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Required Experience & Skills: • Windows11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years' experience • 2-5 years' experience working in a help desk environment • Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services • In-depth knowledge of computer systems and mobile devices • Proven experience as a help desk technician • Ability to diagnose and resolve basic technical issues • Proficient with iOS and Android devices • Detail oriented and maintain confidentiality • Ability to work with minimal supervision • Customer-oriented and patient • Alternate weekly between on-site work in downtown Madison and remote work with the exception of being assigned to other locations as and where
Preferred Experience & Skills: • Cherwell Ticketing, Scripting, and automation, Microsoft Teams, Intune, Microsoft End Point Configuration Manager
Responsibilities: • Serving as the first point of contact for customers seeking technical assistance over the phone, via email and or through our ticketing system, this includes walk-ins • Documentation of all customer interactions within our ticketing system • Performing remote troubleshooting through diagnostic techniques and pertinent questions • Manage tickets assigned in a timely manner • Determine the best solution based on the issue and details provided by the customer • Develop/modifying Knowledge Base documentation • PC and Mobile deployments, installation of software and assist customers with new devices • Image computers and complete post-image configuration • Record events and problems and through resolution logs
Additional details: • Blend of help desk and tier 2 responsibilities as needed. Candidates must be able to lift computers and other related equipment up to 40 lbs. Ensure that candidates are willing to work on-site bi-weekly.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits: For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).