Coolsoft
IOS Computer Systems Microsoft Teams Consultant
(Jobs in Madison, WI)
Requirement id 155102
Job title Consultant
Job location in Madison, WI
Skills required Help Desk Environment, Microsoft 365 Suite, IOS, Computer Systems Microsoft Teams
Open Date 12-Sep-2025
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: Help Desk Environment, Microsoft 365 Suite, IOS, Computer Systems Microsoft Teams
Start date : 10/13/2025
End Date : 06/30/2026
Submission deadline : 9/19/2025 4:00:00 PM
Client Info : DOA
Note:
Interview Process: Microsoft Teams interview. Video and Audio on.
Duration: Until 6/30/26 with extensions possible.
Onsite or remote: Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.
Onboarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.
Description :
IT HELP DESK II
Under the general supervision of the Client Engineering Desktop Supervisor, this position provides guidance and
performs research for the management and administration of the Microsoft M365 application suite in the delivery
of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions
to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration,
and workflow solutions.
Responsibilities:
• Serving as the first point of contact for customers seeking technical assistance over the phone, via email
and or through our ticketing system. This includes walk-ins.
• Documentation of all customer interactions within our ticketing system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Manage tickets assigned in a timely manner.
• Determine the best solution based on the issue and details provided by the customer.
• Develop/modifying Knowledge Base documentation.
• PC and Mobile deployments, installation of software and assist customers with new devices.
• Image computers and complete post-image configuration
• Record events and problems and through resolution logs.
Requirements and Skills:
• 2-5 years experience working in a help desk environment.
• Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
• In-depth knowledge of computer systems and mobile devices.
• Proven experience as a help desk technician.
• Ability to diagnose and resolve basic technical issues.
• Proficient with iOS and Android devices.
• Detail oriented and maintain confidentiality.
• Ability to work with minimal supervision.
• Customer-oriented and patient.
• Alternate weekly between on-site work in downtown Madison and remote work
With the exception of being assigned to other locations as and where necessary (TOURISM / WAB / DOG / WHS,
etc.)
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155102 while calling.
EOE Protected Veterans/Disability
(Jobs in Madison, WI)
Requirement id 155102
Job title Consultant
Job location in Madison, WI
Skills required Help Desk Environment, Microsoft 365 Suite, IOS, Computer Systems Microsoft Teams
Open Date 12-Sep-2025
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: Help Desk Environment, Microsoft 365 Suite, IOS, Computer Systems Microsoft Teams
Start date : 10/13/2025
End Date : 06/30/2026
Submission deadline : 9/19/2025 4:00:00 PM
Client Info : DOA
Note:
Interview Process: Microsoft Teams interview. Video and Audio on.
Duration: Until 6/30/26 with extensions possible.
Onsite or remote: Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.
Onboarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.
Description :
IT HELP DESK II
Under the general supervision of the Client Engineering Desktop Supervisor, this position provides guidance and
performs research for the management and administration of the Microsoft M365 application suite in the delivery
of Microsoft solutions. This enterprise-wide responsibility includes the design and delivery of Microsoft solutions
to meet business objectives, tenant technical requirements to create effective knowledge sharing, collaboration,
and workflow solutions.
Responsibilities:
• Serving as the first point of contact for customers seeking technical assistance over the phone, via email
and or through our ticketing system. This includes walk-ins.
• Documentation of all customer interactions within our ticketing system
• Performing remote troubleshooting through diagnostic techniques and pertinent questions.
• Manage tickets assigned in a timely manner.
• Determine the best solution based on the issue and details provided by the customer.
• Develop/modifying Knowledge Base documentation.
• PC and Mobile deployments, installation of software and assist customers with new devices.
• Image computers and complete post-image configuration
• Record events and problems and through resolution logs.
Requirements and Skills:
• 2-5 years experience working in a help desk environment.
• Proven experience with the Microsoft 365 suite, Microsoft Teams and Microsoft Intune services.
• In-depth knowledge of computer systems and mobile devices.
• Proven experience as a help desk technician.
• Ability to diagnose and resolve basic technical issues.
• Proficient with iOS and Android devices.
• Detail oriented and maintain confidentiality.
• Ability to work with minimal supervision.
• Customer-oriented and patient.
• Alternate weekly between on-site work in downtown Madison and remote work
With the exception of being assigned to other locations as and where necessary (TOURISM / WAB / DOG / WHS,
etc.)
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155102 while calling.
EOE Protected Veterans/Disability