Administrative Assistant Job at Texas Health and Human Services in San Angelo

Overview

Administrative Assistant IV at Texas Health and Human Services Commission (HHSC). Location: SAN ANGELO, TX. Posting Number: 8877. Closing Date: 09/19/2025. Employment type: Full time. FLSA: Nonexempt. Salary Range: $3,248.00 - $4,000.00 per month. Pay Frequency: Monthly. Telework may be eligible. This posting includes both Internal and External audiences.

Functional Title: Administrative Assistant. Job Title: Administrative Asst IV. Agency: Health & Human Services Comm. Department: MC Prog Supp and Interest Mgmt.

Responsibilities

• Perform duties for the management of the Interest List Management (ILM) Unit, including intake processes, service coordination, and complex complaint resolution.
• Provide consultation and technical assistance, facilitation, coordination, and problem solving related to Medicaid waiver programs.
• Adhere to contracts, policies, procedures, and guidelines to ensure program requirements are followed.
• Identify recurring issues within programs and notify management with recommendations for improvement.
• Work with limited supervision and exercise initiative and independent judgment.

Essential Job Functions (EJFs)

• Maintain regular and predictable schedule; perform data entry in the Community Services Interest List (CSIL) system and the HHS Enterprise Administrative Report and Tracking System (HEART).
• Answer toll-free intake line, handle inquiries, route calls, and take messages as necessary.
• Coordinate release processes and track responses; follow up to ensure timely communication with released individuals.
• Coordinate sharing of forms and documents between organizational units and with regional/state staff.
• Compose correspondence, form letters, and memorandums related to the interest list.
• Perform interest list contacts, send letters to correct addresses, and research undeliverable mail using SAS and TIERS.
• Complete additional tasks or projects as assigned by management.

Knowledge, Skills and Abilities (KSAs)

• Knowledge: Community resources available to persons who are elderly or have disabilities.
• Skill: Creating and updating Excel spreadsheets.
• Ability: Explain complex information clearly; read and interpret information; write instructions and develop chronologies; enter information in automated systems while on the phone; conduct research and prepare detailed reports.

Qualifications

• High School Diploma or GED required.
• Experience with Health and Human Services waiver services, or experience with children or adults who have disabilities.
• Preferred experience handling a high volume of assignments in a short period of time; proficiency with personal computers and Microsoft software.

Additional Information

• The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds and budgetary limits.
• HHSC uses E-Verify. You must bring I-9 documentation on your first day.
• ADA accommodations are available during the hiring process; contact the HHS Employee Service Center for assistance.
• Pre-employment checks and background checks may be required depending on program area and position requirements.
• Telework: This position may be eligible for telework; policies subject to state/agency guidelines and supervisor approval.

Nearest Major Market: San Angelo. Nearest Secondary Market: Abilene.