Search Solution Group is hiring: Human Resources Generalist in Charlotte

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Role: HR Generalist (Confidential)

Location: Charlotte-based; Hybrid (U.S.)

About the Role

We’re building a people function grounded in clarity, consistency, and care—and we’re looking for a sharp, detail-oriented HR Generalist to help us scale. This role blends day-to-day HR operations with proactive employee support. You’ll work closely with leadership to translate business goals into effective practices and elevate the employee experience across a distributed team.

What You’ll Do

• Deliver high-quality HR support at both the team and individual levels within assigned operational channels.
• Support performance management through employee guidance, manager coaching, development planning, and disciplinary processes.
• Turn business needs into clear, effective processes and employee-facing solutions.
• Serve as a trusted advisor to frontline and department leaders, offering guidance grounded in empathy, accountability, and data.
• Own end-to-end benefits administration (enrollments, troubleshooting, eligibility tracking, vendor coordination).
• Coordinate leaves of absence in compliance with FMLA, ADA, and applicable state laws, using third-party LOA platforms where appropriate.
• Maintain HR systems and ensure data accuracy across HRIS, carrier portals, and internal documentation.
• Partner with stakeholders to roll out company-wide programs tailored to each operational channel.
• Reinforce company values and voice across the employee lifecycle—from onboarding to policy communications.
• Lead key talent processes such as onboarding, policy acknowledgments, engagement touchpoints, and employee communications.
• Contribute to cross-functional initiatives (multi-state compliance, internal communications, employee-experience audits, and change management).

What You Bring

• 3+ years in HR or HR-adjacent roles (operations, employee engagement, recruiting, or L&D).
• Proven ability supporting distributed, multi-state teams in dynamic environments.
• Highly independent, organized, and detail-obsessed.
• A collaborative teammate who builds strong cross-functional relationships.
• Growth mindset—self-directed learner who ramps quickly on new tools and topics.
• Track record of owning projects/programs end-to-end and juggling multiple deadlines.
• Excellent written and verbal communication skills.
• Critical thinking with a bias for practical solutions and proactive risk spotting.
• Willingness to “roll up your sleeves” and dive into the trenches when needed.
• Genuine passion for people and doing the right thing—even when it’s not the easy thing.

Bonus Points

• Experience in e-commerce, regulated industries, or multi-state employment environments.
• Familiarity with ADP Workforce Now; comfort with tools like Google Workspace, Slack, and shared resource libraries.
• Understanding of how HR, internal communications, and employer brand intersect.
• Medical, dental, and vision insurance
• Short-term disability
• 401(k) with 4% match
• Unlimited PTO
• Employee discount on company products
• Opportunities to test new products
• Gym reimbursement

Seniority level: Associate

Employment type: Full-time

Job function: Human Resources

Industries: Human Resources Services