5th HQ
Location:
Charlotte, NC Schedule: Monday - Friday 8:30 AM - 5:00 PM Job Summary: The Customer Service Representative will provide phone-based support to customers who require assistance after their purchase. This role ensures a positive customer experience by addressing inquiries, resolving issues, and offering helpful solutions in a timely and professional manner. Key Responsibilities: Answer incoming calls from customers needing after-sales assistance. Provide clear information regarding orders, services, and product support. Document customer interactions and update records in the system. Escalate complex issues to the appropriate department when needed. Maintain a professional and courteous manner at all times. Follow company procedures to ensure customer satisfaction and resolution. Qualifications: Previous experience in customer service or call center preferred. Strong communication and problem-solving skills. Ability to remain calm and professional under pressure. Basic computer and data entry skills. Bilingual (English/Spanish) a plus.
Charlotte, NC Schedule: Monday - Friday 8:30 AM - 5:00 PM Job Summary: The Customer Service Representative will provide phone-based support to customers who require assistance after their purchase. This role ensures a positive customer experience by addressing inquiries, resolving issues, and offering helpful solutions in a timely and professional manner. Key Responsibilities: Answer incoming calls from customers needing after-sales assistance. Provide clear information regarding orders, services, and product support. Document customer interactions and update records in the system. Escalate complex issues to the appropriate department when needed. Maintain a professional and courteous manner at all times. Follow company procedures to ensure customer satisfaction and resolution. Qualifications: Previous experience in customer service or call center preferred. Strong communication and problem-solving skills. Ability to remain calm and professional under pressure. Basic computer and data entry skills. Bilingual (English/Spanish) a plus.