Segrera Associates
Location: Miami, FL
Overview The Consumer Compliance Director is responsible for overseeing and managing the bank's regulatory compliance framework to ensure adherence to all federal and state banking laws. This role requires a strategic leader with deep expertise in financial regulations, risk management, and operational compliance. This institution operates under heightened regulatory scrutiny, necessitating robust compliance oversight.
Under the general direction of the Chief Enterprise Risk and Legal Officer, the incumbent will support all aspects of the Consumer Compliance program and supervise subordinates to ensure the completion of all daily activities required to maintain all department functions up to date, compliant with all scheduled internal and regulatory timeframes and in line with current and emerging business needs and ERM goals. This includes implementing, coordinating and administering the bank's overall (non BSA/AML/OFAC) Compliance Management System, including the Compliance Risk Management program, to ensure policies, procedures and compliance review schedules remain relevant and compliant with applicable laws and regulations. The incumbent will provide ongoing oversight, strategic direction and a compliance culture aligned with timely reporting to the Board, related management and Board committees, auditors and examiners. The incumbent will perform other assignments as directed by the Chief Enterprise Risk and Legal Officer.
Responsibilities
Provides leadership in recruitment and selection, including interviews, strategic feedback, budgeting for onboarding, and identifying cost-saving opportunities.
Delivers timely and consistent feedback to staff, including regular check-ins, performance evaluations, coaching, and disciplinary actions when necessary.
Leads development of high-potential employees through growth opportunities, training access, and promotion of inclusion and engagement in coordination with the Talent, Development & Culture Department.
Assigns goals, holds employees accountable for results, promotes cross-training, innovation, and continuous process improvement.
Fosters motivation, recognition, and engagement while modeling integrity and alignment with the Bank’s values.
Oversees compliance with FLSA standards related to overtime and payroll matters.
Ensures regulatory accountability by monitoring direct reports and maintaining standards.
Develops, implements, and leads the Bank’s Consumer Compliance Program in accordance with FDIC, OCC, Federal Reserve, and CFPB regulations.
Creates, maintains, and administers a comprehensive Compliance Management System (CMS) with goals, procedures, and accountability frameworks.
Leads change management by identifying new or pending laws and coordinating timely implementation with stakeholders.
Ensures policies and procedures impacted by regulatory changes are updated timely and accurately.
Participates in due diligence for new products and lines of business; advises on regulatory exposure and mitigation strategies.
Oversees internal compliance reviews and ensures corrective action plans for identified deficiencies.
Ensures accurate preparation and submission of regulatory reports in line with Consumer Compliance standards.
Directs the Bank’s response to regulatory examination requests related to consumer compliance, ensuring timeliness and accuracy.
Supervises the Compliance Risk Officers, Fair Lending Risk Analyst, and Compliance Monitoring Manager.
Reports to the Chief Enterprise Risk and Legal Officer and provides updates to the Board and relevant committees.
Presents on compliance to the Board and committees, including emerging regulations and strategic initiatives.
Provides oversight on regulatory and operational risk inquiries, ensuring thorough responses.
Oversees the Bank’s Complaint Management Program as part of the CMS and delivers regular reporting to senior management and Board committees.
Partners with the Talent, Development & Culture Department to establish and oversee Consumer Compliance training programs.
Continuously evaluates technology use to improve compliance operations, reporting, and program effectiveness.
Supports the Chief Enterprise Risk and Legal Officer with special projects and strategic initiatives as assigned.
Qualifications
More than 10 years of progressive experience in regulatory compliance within the banking or financial services industry.
Strong knowledge of federal banking laws and regulations, including CFPB, FDIC, OCC, and Federal Reserve.
Experience with large-scale commercial banking products, corporate lending, and institutional risk management.
In-depth knowledge of principles and practices across banking functions, with expertise in consumer compliance regulations.
Proven ability to engage with regulatory agencies and manage regulatory examinations and audits.
Certified Regulatory Compliance Manager (CRCM) or equivalent certification preferred.
Ability to interpret complex regulatory information and apply it within a compliance framework.
Strong understanding of bank products and services offered to consumers, businesses, and communities.
Proven leadership experience managing high-performing teams and driving accountability across multiple direct reports.
Ability to lead organizational change and align compliance priorities with enterprise risk strategy.
Excellent written and verbal communication skills for executive leadership and the Board.
Strong analytical and critical thinking skills with high attention to detail.
Proficient in Microsoft Office Suite.
Experience building consensus and resolving complex issues across all organization levels.
Ability to identify root causes of compliance issues and develop risk-based solutions.
Strong organizational and time management skills with the ability to manage multiple projects.
Education
Bachelor's degree in Business, Finance, Accounting, Legal Studies, or related field is required.
Master's degree (MBA, JD, or related field) strongly preferred.
Seniority level
Director
Employment type
Full-time
Job function
Finance
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Overview The Consumer Compliance Director is responsible for overseeing and managing the bank's regulatory compliance framework to ensure adherence to all federal and state banking laws. This role requires a strategic leader with deep expertise in financial regulations, risk management, and operational compliance. This institution operates under heightened regulatory scrutiny, necessitating robust compliance oversight.
Under the general direction of the Chief Enterprise Risk and Legal Officer, the incumbent will support all aspects of the Consumer Compliance program and supervise subordinates to ensure the completion of all daily activities required to maintain all department functions up to date, compliant with all scheduled internal and regulatory timeframes and in line with current and emerging business needs and ERM goals. This includes implementing, coordinating and administering the bank's overall (non BSA/AML/OFAC) Compliance Management System, including the Compliance Risk Management program, to ensure policies, procedures and compliance review schedules remain relevant and compliant with applicable laws and regulations. The incumbent will provide ongoing oversight, strategic direction and a compliance culture aligned with timely reporting to the Board, related management and Board committees, auditors and examiners. The incumbent will perform other assignments as directed by the Chief Enterprise Risk and Legal Officer.
Responsibilities
Provides leadership in recruitment and selection, including interviews, strategic feedback, budgeting for onboarding, and identifying cost-saving opportunities.
Delivers timely and consistent feedback to staff, including regular check-ins, performance evaluations, coaching, and disciplinary actions when necessary.
Leads development of high-potential employees through growth opportunities, training access, and promotion of inclusion and engagement in coordination with the Talent, Development & Culture Department.
Assigns goals, holds employees accountable for results, promotes cross-training, innovation, and continuous process improvement.
Fosters motivation, recognition, and engagement while modeling integrity and alignment with the Bank’s values.
Oversees compliance with FLSA standards related to overtime and payroll matters.
Ensures regulatory accountability by monitoring direct reports and maintaining standards.
Develops, implements, and leads the Bank’s Consumer Compliance Program in accordance with FDIC, OCC, Federal Reserve, and CFPB regulations.
Creates, maintains, and administers a comprehensive Compliance Management System (CMS) with goals, procedures, and accountability frameworks.
Leads change management by identifying new or pending laws and coordinating timely implementation with stakeholders.
Ensures policies and procedures impacted by regulatory changes are updated timely and accurately.
Participates in due diligence for new products and lines of business; advises on regulatory exposure and mitigation strategies.
Oversees internal compliance reviews and ensures corrective action plans for identified deficiencies.
Ensures accurate preparation and submission of regulatory reports in line with Consumer Compliance standards.
Directs the Bank’s response to regulatory examination requests related to consumer compliance, ensuring timeliness and accuracy.
Supervises the Compliance Risk Officers, Fair Lending Risk Analyst, and Compliance Monitoring Manager.
Reports to the Chief Enterprise Risk and Legal Officer and provides updates to the Board and relevant committees.
Presents on compliance to the Board and committees, including emerging regulations and strategic initiatives.
Provides oversight on regulatory and operational risk inquiries, ensuring thorough responses.
Oversees the Bank’s Complaint Management Program as part of the CMS and delivers regular reporting to senior management and Board committees.
Partners with the Talent, Development & Culture Department to establish and oversee Consumer Compliance training programs.
Continuously evaluates technology use to improve compliance operations, reporting, and program effectiveness.
Supports the Chief Enterprise Risk and Legal Officer with special projects and strategic initiatives as assigned.
Qualifications
More than 10 years of progressive experience in regulatory compliance within the banking or financial services industry.
Strong knowledge of federal banking laws and regulations, including CFPB, FDIC, OCC, and Federal Reserve.
Experience with large-scale commercial banking products, corporate lending, and institutional risk management.
In-depth knowledge of principles and practices across banking functions, with expertise in consumer compliance regulations.
Proven ability to engage with regulatory agencies and manage regulatory examinations and audits.
Certified Regulatory Compliance Manager (CRCM) or equivalent certification preferred.
Ability to interpret complex regulatory information and apply it within a compliance framework.
Strong understanding of bank products and services offered to consumers, businesses, and communities.
Proven leadership experience managing high-performing teams and driving accountability across multiple direct reports.
Ability to lead organizational change and align compliance priorities with enterprise risk strategy.
Excellent written and verbal communication skills for executive leadership and the Board.
Strong analytical and critical thinking skills with high attention to detail.
Proficient in Microsoft Office Suite.
Experience building consensus and resolving complex issues across all organization levels.
Ability to identify root causes of compliance issues and develop risk-based solutions.
Strong organizational and time management skills with the ability to manage multiple projects.
Education
Bachelor's degree in Business, Finance, Accounting, Legal Studies, or related field is required.
Master's degree (MBA, JD, or related field) strongly preferred.
Seniority level
Director
Employment type
Full-time
Job function
Finance
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