CTP
Overview
Job Title: IT Service Desk Associate Client: Global Investment Firm Compensation: 50-55/hr Contract: Contract to Hire Location: San Francisco, CA (Financial District). This role reports to the Head of IT. Responsibilities Technical Support: Serve as the initial point of contact for end user support, ensuring timely issue resolution and providing end-to-end support. Onboarding/Offboarding Coordination: Facilitate onboarding and offboarding processes for staff, ensuring a smooth transition of technology resources. Workplace Systems: Maintain and oversee workplace conference room systems to ensure reliable and efficient operations. Endpoint Management: Manage, inventory, and maintain endpoint devices, including Windows PCs and iOS mobile devices, to ensure optimal performance and security. Documentation and User Guides: Contribute to the creation and upkeep of documentation and user guides for IT systems and processes. IT Training: Coordinate training for staff to enhance technology proficiency, cybersecurity awareness, and best practices.
Required Qualifications
4+ years of IT experience General admin understanding of Microsoft 365 MDM/Endpoint Administration: Proficiency in supporting Windows and iOS endpoints using Microsoft Intune and Jamf Pro SSO/SAML: Understanding of Okta or other single sign-on providers (user and app management) Security Awareness: Knowledge of IT cybersecurity best practices Video Conferencing: Proficiency with Zoom and Microsoft Teams Networking: Basic networking concepts and issue troubleshooting In-Office Commitment: Able to work in the office 5 days a week
Additional Qualifications
One or more related certifications (CompTIA, Microsoft, ITIL) Experience in a regulated financial services environment
Benefits
Medical insurance (3 levels) for you and your family Dental insurance for you and your family 401k Sick leave policy (California: accrue 1 hour for every 30 hours worked up to 72 hours; inquire for other locations)
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Job Title: IT Service Desk Associate Client: Global Investment Firm Compensation: 50-55/hr Contract: Contract to Hire Location: San Francisco, CA (Financial District). This role reports to the Head of IT. Responsibilities Technical Support: Serve as the initial point of contact for end user support, ensuring timely issue resolution and providing end-to-end support. Onboarding/Offboarding Coordination: Facilitate onboarding and offboarding processes for staff, ensuring a smooth transition of technology resources. Workplace Systems: Maintain and oversee workplace conference room systems to ensure reliable and efficient operations. Endpoint Management: Manage, inventory, and maintain endpoint devices, including Windows PCs and iOS mobile devices, to ensure optimal performance and security. Documentation and User Guides: Contribute to the creation and upkeep of documentation and user guides for IT systems and processes. IT Training: Coordinate training for staff to enhance technology proficiency, cybersecurity awareness, and best practices.
Required Qualifications
4+ years of IT experience General admin understanding of Microsoft 365 MDM/Endpoint Administration: Proficiency in supporting Windows and iOS endpoints using Microsoft Intune and Jamf Pro SSO/SAML: Understanding of Okta or other single sign-on providers (user and app management) Security Awareness: Knowledge of IT cybersecurity best practices Video Conferencing: Proficiency with Zoom and Microsoft Teams Networking: Basic networking concepts and issue troubleshooting In-Office Commitment: Able to work in the office 5 days a week
Additional Qualifications
One or more related certifications (CompTIA, Microsoft, ITIL) Experience in a regulated financial services environment
Benefits
Medical insurance (3 levels) for you and your family Dental insurance for you and your family 401k Sick leave policy (California: accrue 1 hour for every 30 hours worked up to 72 hours; inquire for other locations)
#J-18808-Ljbffr