CTP
Overview
Job Title: IT Service Desk Associate
Client: Global Investment Firm
Compensation: 50-55/hr
Contract: Contract to Hire
Location: San Francisco, CA (Financial District). This role reports to the Head of IT.
Responsibilities
- Technical Support: Serve as the initial point of contact for end user support, ensuring timely issue resolution and providing end-to-end support.
- Onboarding/Offboarding Coordination: Facilitate onboarding and offboarding processes for staff, ensuring a smooth transition of technology resources.
- Workplace Systems: Maintain and oversee workplace conference room systems to ensure reliable and efficient operations.
- Endpoint Management: Manage, inventory, and maintain endpoint devices, including Windows PCs and iOS mobile devices, to ensure optimal performance and security.
- Documentation and User Guides: Contribute to the creation and upkeep of documentation and user guides for IT systems and processes.
- IT Training: Coordinate training for staff to enhance technology proficiency, cybersecurity awareness, and best practices.
Required Qualifications
- 4+ years of IT experience
- General admin understanding of Microsoft 365
- MDM/Endpoint Administration: Proficiency in supporting Windows and iOS endpoints using Microsoft Intune and Jamf Pro
- SSO/SAML: Understanding of Okta or other single sign-on providers (user and app management)
- Security Awareness: Knowledge of IT cybersecurity best practices
- Video Conferencing: Proficiency with Zoom and Microsoft Teams
- Networking: Basic networking concepts and issue troubleshooting
- In-Office Commitment: Able to work in the office 5 days a week
Additional Qualifications
- One or more related certifications (CompTIA, Microsoft, ITIL)
- Experience in a regulated financial services environment
Benefits
- Medical insurance (3 levels) for you and your family
- Dental insurance for you and your family
- 401k
- Sick leave policy (California: accrue 1 hour for every 30 hours worked up to 72 hours; inquire for other locations)