Rush University Medical Center
System Director, Revenue Cycle – Ambulatory Operations-21456
Rush University Medical Center, Chicago, Illinois, United States, 60290
Overview
The System Director, Revenue Cycle – Ambulatory Operations serves as the central leader for standardization and performance improvement across physician clinic revenue cycle operations. This role will address variation across specialties and regions, improve efficiency, reduce denials, and drive consistent financial performance to support high-quality patient care. This role is responsible for leading enterprise-wide performance improvement, operational standardization, and revenue cycle integration initiatives across all employed physician groups and outpatient clinics. This includes support of professional billing processes, new clinic development, provider credentialing workflows, and new provider intake coordination. The Director is also responsible for ensuring revenue accuracy through contract and payer plan review in Epic, managing denials and payment variances using tools, and driving workflows that support timely claim filing and patient billing. Additionally, the Director provides strategic and operational leadership over a multi-site team, including HR management, staff development, and budget oversight. Required Qualifications
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, or related field preferred 7–10 years of progressive experience in physician/professional revenue cycle operations, with 3+ years in a system or multi-site leadership role Deep knowledge of Epic Professional Billing and familiarity with payer plan setup, contract terms, reimbursement structures, and system tools Strong understanding of CPT/ICD-10 coding, modifiers, billing guidelines, payer requirements, and revenue compliance Proven ability to lead cross-functional initiatives that align revenue goals with clinical operations and finance Excellent leadership, communication, and staff development skills Responsibilities
Lead system-wide initiatives to standardize and optimize revenue cycle workflows across professional (physician and ambulatory) operations. Drive performance improvement for KPIs such as charge lag, denial rate, A/R days, clean claim rate, and cash collections. Oversee the integration and effective use of Epic payer plans, contract terms, and reimbursement logic to ensure underpayments, overpayments, and denial trends are accurately identified and resolved. Reduce variation in front-, middle-, and back-end billing processes through the implementation of standardized best practices. Partner with middle revenue cycle and IT teams to resolve systemic gaps and optimize Epic functionality across workflows. New Clinic and Provider Integration
Collaborate with clinic operations and leadership to ensure revenue cycle readiness for new clinic launches, including build coordination, billing workflows, and staff education. Coordinate with credentialing and payer enrollment teams to prevent delays in reimbursement due to provider onboarding issues. Lead new provider intake processes, ensuring timely access to Epic, education on revenue cycle expectations, and alignment with documentation and coding standards. Collaborative Denials and Patient Billing Strategy
Partner with cash posting and patient experience teams to ensure denied claims are reviewed promptly and not held unnecessarily, reducing risk of untimely filing. Develop workflows and education to ensure patients are billed appropriately when payer coverage is denied and patient responsibility applies. Leadership, Talent Management & Fiscal Oversight
Lead, mentor, and develop a high-performing team of managers, supervisors, and analysts responsible for professional revenue cycle operations. Oversee workforce planning, productivity management, staff engagement, and performance accountability in collaboration with HR partners. Develop and manage departmental budgets aligned with organizational financial goals and operational priorities. Compliance, Change Management & Physician Engagement
Stay current with evolving payer rules, federal/state regulations, and industry best practices to ensure ongoing compliance. Lead system-wide change management initiatives to support adoption of standard processes across diverse practices and regions. Engage physicians through regular communication, education, and reporting to improve documentation quality, coding accuracy, and charge timeliness. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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The System Director, Revenue Cycle – Ambulatory Operations serves as the central leader for standardization and performance improvement across physician clinic revenue cycle operations. This role will address variation across specialties and regions, improve efficiency, reduce denials, and drive consistent financial performance to support high-quality patient care. This role is responsible for leading enterprise-wide performance improvement, operational standardization, and revenue cycle integration initiatives across all employed physician groups and outpatient clinics. This includes support of professional billing processes, new clinic development, provider credentialing workflows, and new provider intake coordination. The Director is also responsible for ensuring revenue accuracy through contract and payer plan review in Epic, managing denials and payment variances using tools, and driving workflows that support timely claim filing and patient billing. Additionally, the Director provides strategic and operational leadership over a multi-site team, including HR management, staff development, and budget oversight. Required Qualifications
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, or related field preferred 7–10 years of progressive experience in physician/professional revenue cycle operations, with 3+ years in a system or multi-site leadership role Deep knowledge of Epic Professional Billing and familiarity with payer plan setup, contract terms, reimbursement structures, and system tools Strong understanding of CPT/ICD-10 coding, modifiers, billing guidelines, payer requirements, and revenue compliance Proven ability to lead cross-functional initiatives that align revenue goals with clinical operations and finance Excellent leadership, communication, and staff development skills Responsibilities
Lead system-wide initiatives to standardize and optimize revenue cycle workflows across professional (physician and ambulatory) operations. Drive performance improvement for KPIs such as charge lag, denial rate, A/R days, clean claim rate, and cash collections. Oversee the integration and effective use of Epic payer plans, contract terms, and reimbursement logic to ensure underpayments, overpayments, and denial trends are accurately identified and resolved. Reduce variation in front-, middle-, and back-end billing processes through the implementation of standardized best practices. Partner with middle revenue cycle and IT teams to resolve systemic gaps and optimize Epic functionality across workflows. New Clinic and Provider Integration
Collaborate with clinic operations and leadership to ensure revenue cycle readiness for new clinic launches, including build coordination, billing workflows, and staff education. Coordinate with credentialing and payer enrollment teams to prevent delays in reimbursement due to provider onboarding issues. Lead new provider intake processes, ensuring timely access to Epic, education on revenue cycle expectations, and alignment with documentation and coding standards. Collaborative Denials and Patient Billing Strategy
Partner with cash posting and patient experience teams to ensure denied claims are reviewed promptly and not held unnecessarily, reducing risk of untimely filing. Develop workflows and education to ensure patients are billed appropriately when payer coverage is denied and patient responsibility applies. Leadership, Talent Management & Fiscal Oversight
Lead, mentor, and develop a high-performing team of managers, supervisors, and analysts responsible for professional revenue cycle operations. Oversee workforce planning, productivity management, staff engagement, and performance accountability in collaboration with HR partners. Develop and manage departmental budgets aligned with organizational financial goals and operational priorities. Compliance, Change Management & Physician Engagement
Stay current with evolving payer rules, federal/state regulations, and industry best practices to ensure ongoing compliance. Lead system-wide change management initiatives to support adoption of standard processes across diverse practices and regions. Engage physicians through regular communication, education, and reporting to improve documentation quality, coding accuracy, and charge timeliness. Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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