ZipRecruiter
Sr. Network/Systems Engineer/Operations Manager (MSP/MSSP)
ZipRecruiter, Washington, District of Columbia, us, 20022
Overview
Exciting Opportunity: Sr. Network/Systems Engineer (MSSP) in Washington, D.C. (Hybrid/Remote) Are you a results-oriented engineer with exceptional customer service skills? Our client is in search of a talented individual experienced in MSP and/or MSSP environments, particularly adept at onboarding new clients. If you have hands-on experience with ConnectWise, that’s a definite plus. The ideal candidate will play a crucial role in leading service delivery operations, streamlining workflows, and ensuring a smooth transition for new MSP and MSSP clients.
Responsibilities
Lead end-to-end client onboarding into the ConnectWise suite, including managing service agreements, SLAs, and ticketing workflows. Coordinate data migration, asset imports, and client integrations for a seamless experience. Supervise daily operations for managed IT and security services, tracking SLAs and maintaining service quality. Administer and optimize ConnectWise modules, liaising with vendors to enhance platform performance. Train and guide technical teams, collaborating with various departments to meet client needs effectively.
Qualifications
3+ years in Operations, Service Delivery, or Project Management at an MSP or MSSP. Hands-on experience with ConnectWise (Manage required; Automate, Sell, and RMM a plus). Strong understanding of IT service delivery models, cybersecurity services, and compliance standards.
Certifications
ConnectWise University, ITIL, or CompTIA (Security+, Network+), CCNA. Familiarity with platforms like SentinelOne, Acronis, Microsoft 365, Datto, and Intermedia.
Core Competencies
Process-driven with excellent organizational skills. Outstanding client communication and troubleshooting abilities. Proficient in leading and coaching technical teams. Strong documentation and project coordination skills.
Join us to help build and scale a cutting-edge MSSP in the cybersecurity and AI realm. Be part of a dynamic, fast-paced environment where your contributions. For immediate consideration send a copy of your resume directly to kareem.epps@tek2hirellc.com
Company Description
Start Up with Energy and Growth Potential
#J-18808-Ljbffr
Exciting Opportunity: Sr. Network/Systems Engineer (MSSP) in Washington, D.C. (Hybrid/Remote) Are you a results-oriented engineer with exceptional customer service skills? Our client is in search of a talented individual experienced in MSP and/or MSSP environments, particularly adept at onboarding new clients. If you have hands-on experience with ConnectWise, that’s a definite plus. The ideal candidate will play a crucial role in leading service delivery operations, streamlining workflows, and ensuring a smooth transition for new MSP and MSSP clients.
Responsibilities
Lead end-to-end client onboarding into the ConnectWise suite, including managing service agreements, SLAs, and ticketing workflows. Coordinate data migration, asset imports, and client integrations for a seamless experience. Supervise daily operations for managed IT and security services, tracking SLAs and maintaining service quality. Administer and optimize ConnectWise modules, liaising with vendors to enhance platform performance. Train and guide technical teams, collaborating with various departments to meet client needs effectively.
Qualifications
3+ years in Operations, Service Delivery, or Project Management at an MSP or MSSP. Hands-on experience with ConnectWise (Manage required; Automate, Sell, and RMM a plus). Strong understanding of IT service delivery models, cybersecurity services, and compliance standards.
Certifications
ConnectWise University, ITIL, or CompTIA (Security+, Network+), CCNA. Familiarity with platforms like SentinelOne, Acronis, Microsoft 365, Datto, and Intermedia.
Core Competencies
Process-driven with excellent organizational skills. Outstanding client communication and troubleshooting abilities. Proficient in leading and coaching technical teams. Strong documentation and project coordination skills.
Join us to help build and scale a cutting-edge MSSP in the cybersecurity and AI realm. Be part of a dynamic, fast-paced environment where your contributions. For immediate consideration send a copy of your resume directly to kareem.epps@tek2hirellc.com
Company Description
Start Up with Energy and Growth Potential
#J-18808-Ljbffr