Maryland-National Capital Park & Planning Commission
Cloud & Network Infrastructure Technology Specialist (15250, Grade 28)
Maryland-National Capital Park & Planning Commission, Upper Marlboro, Maryland, us, 20792
Salary :
$73,523.00 - $132,614.00 Annually Location :
Largo, MD Job Type:
Career Job Number:
15250 Department:
PGC Planning Division:
Information Management Div Opening Date:
09/10/2025 Closing Date:
9/24/2025 11:59 PM Eastern
Description The Prince George's County Planning Department of The Maryland-National Capital Park and Planning Commission is seeking an experienced and highly motivated IT/Telecom Support Specialist III to join our team. The Department provides land use planning for the physical development of Prince George's County, Maryland. As the second most populous county in Maryland, Prince George's has a population of approximately 900,000 residents and is home to The University of Maryland at College Park, National Harbor, NASA Goddard Space Flight Center, and Joint Base Andrews.
Under general direction, this individual will provide expert level technical knowledge to support the implementation, troubleshooting, and maintenance of a 250-user department-wide network, including servers, SAN, and virtualization technology, and special application software, including document imaging software. The IT/Telecom Support Specialist III will also be required to monitor technology trends and make recommendations on incorporating new technology into the department's existing platforms.
The candidate must possess good written and verbal skills and have experience in providing user support in an IT environment.
As an
IT/Telecom Support Specialist III
on the Network Technology Team, your work will be a key component in assisting the group's support of IT programs, systems, internal and external users. Focusing on Network Cloud Infrastructure, systems and application administration including but not limited to Zscaler, Microsoft Azure, Solarwinds SIEM, O365, ManageEngine, PDQ, SharePoint. The incumbent will also be able to perform other duties as assigned.
Examples of Important Duties The Cloud & Network Infrastructure Technology Specialist plays a key role in supporting, maintaining, and optimizing both on-premise and cloud-based IT infrastructure. This role combines traditional networking expertise with modern cloud technologies to ensure secure, reliable, and scalable systems across the organization. KEY RESPONSIBILITIES: Maintain and support enterprise network infrastructure, including switches, routers, firewalls, and wireless access points. Assist in planning, design, and migration of on-premise network drives to a cloud based environment. Configure, monitor, and troubleshoot cloud-based networking and security platforms such as
Zscaler , Microsoft Azure, or AWS. Administer cloud storage solutions and ensure secure, efficient data access across platforms. Support hybrid cloud environments by managing both virtualized servers and on-premise equipment. Provide day-to-day operational support for server administration, including patching, backups, and performance monitoring. Assist in planning and deploying network upgrades, wireless infrastructure improvements, and security enhancements. Collaborate with cybersecurity teams to enforce access policies, zero-trust models, and cloud security configurations. Troubleshoot connectivity issues across LAN/WAN, VPNs, cloud platforms, and mobile endpoints. Document procedures, diagrams, and network configurations for reference and compliance. Maintain high standards of customer service and responsiveness to IT support requests related to infrastructure. Desired Qualifications:
5+ years of experience in network administration or infrastructure support Experience with
Zscaler , Azure, Amazon Web Services, or other cloud environments and networking/security tools Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and wireless networking Familiarity with cloud storage platforms (OneDrive, SharePoint, AWS S3, etc.) Proficiency with Windows Server administration and virtualization (e.g., Hyper-V, VMware) Understanding of zero-trust security models and cloud access controls Excellent troubleshooting and documentation skills Relevant certifications preferred (e.g., CompTIA Network+, Cisco CCNA, Microsoft AZ-104, Zscaler ZCCA) Preferred Skills:
Experience supporting hybrid workforce environments Exposure to automation tools (PowerShell, Terraform, etc.) Strong communication and cross-team collaboration skills Passion for learning and keeping up with evolving cloud technologies Minimum Qualifications
Associate's Degree in Computer Science, Information Management Systems, or any related field. Five (5) years of experience in information technology support functions. An equivalent combination of education and experience may be substituted, which together total seven (7) years. Depending upon area of assignment, a valid driver's license in accordance with both State and Commission rules and regulations. Driver's license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required by the position of assignment. Pass Commission medical examination.
Supplemental Information
Classification Specification IT/Telecom Support Specialist III Working Conditions: Work is performed in an office setting. Work involves walking, standing, bending, crouching, and may carry equipment and supplies up to 49 pounds.
Work must be performed accurately and may require occasional overtime, after-hours, weekend or on-call work.
Why Prince George's Planning?
Amenities:
Telework opportunities Flexible schedules Onsite fitness center Complimentary access to M-NCPPC gymnasiums throughout Prince George's County Free parking is available for employees Professional development opportunities/Tuition assistance Positions may qualify for federal student loan forgiveness assistance The M-NCPPC offers a competitive salary range of $73,523 to $132,614 (salary is commensurate with education and experience) at the IT/Telecom Support Specialist III level with excellent benefits including generous leave, extensive health coverage, deferred compensation plan, and employee pension plan.
The Prince George's County Planning Department is conveniently located in Largo, Maryland, near Metro and I-495.
May be subject to medical, drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of application at
301-454-1411 (Maryland Relay 7-1-1).
M-NCPPC will make all efforts to reasonably accommodate you. THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2025 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES
The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.
Eligibility You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.
Retirement Programs
Defined Benefit Plan (Mandatory Participation) - Plan E excludes FOP members.
Plan
Employee Contribution
Plan C 9.5%* of base salary (FOP members only) Plan E 4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.
Deferred Compensation ICMA-RC 457 plan (Optional) Traditional and Roth IRAs (Optional)
Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.
Medical
Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan - (15%) UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) - (20%) UnitedHealthcare Choice Plus Point of Service (POS) - (20%)
Prescription - CVS Caremark - (15%) Dental - Delta Dental PPO and DeltaCare USA HMO - (20%) Vision - EyeMed - (80% of Low Option plan paid by Commission. Any balance paid by employee.)
Low, moderate, and high options are available. Frequency of covered services differs.
Flexible Spending Accounts (Employee Pays 100%)
Medical Account - Maximum annual contribution: $3,200 Dependent Care Account - Maximum annual contribution: $5,000
Long-Term Disability Insurance (Mandatory Participation)
Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%) Benefits paid at 66 2/3% of base salary, maximum of $6,000/month
Supplemental Long-Term Disability Insurance (Employee Pays 100%)
Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000
Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)
Two (2) times base salary; maximum benefit is $200,000 for each Automatic coverage with opt-out provision
Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)
Supplemental - 1,2,3,4, or 5 times base salary; maximum benefit is $750,000 Spouse/Dependent Combination - $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000
Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)
Employees have 60 days from date of hire to enroll. Employee contributes 8 leave hours each year Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birthadoption or foster care), and 80-160 hours for serious medical condition of an immediate family member
Leave Programs
Annual: 15 days per year Personal: 3 days per year (12-month waiting period) Sick: 15 days per year Holidays: 11 days per year
Other Benefits
Credit Union Employee Assistance Plan Legal Services Plan Tuition Assistance Program Wellness Program Work-Life Program
For a more detailed description of benefits, please contact the Commission's Health and Benefits Office at or 301-454-1694. 01
Please select your highest education level in the relevant field for this position.
High School Diploma/GED Some College Associate's Degree Bachelor's Degree Master's Degree Doctorate/PhD
02
Is your degree in Computer Science, Information Management, Systems Engineering, or Cybersecurity?
Yes No
03
Do you hold current IT Related technical certifications - Cisco, Microsoft Azure, Zscaler)?
Yes No
04
How many years of experience do you have providing Network and Cloud Infrastructure support?
No experience Less than 2 years 2 years to less than 5 years 5 years to less than 10 years 10 years to less than 20 years 20 years or more
05
What is your skill level with routing, switching, VLANs, VPNs, subnetting, firewalls, and Networking Monitoring?
No skill/experience Beginner (little to no practical experience,) Intermediate (5 to 7 years practical experience) Expert (more than 7 years practical experience)
06
Do you have experience with Azure/AWS (e.g., VNet/VPC, NSG/Security Groups)?
No experience Beginner (little to no practical experience,) Intermediate (5 to 7 years practical experience) Expert (more than 7 years practical experience)
07
Do you have experience with Network & cloud diagnostic tools familiarity (Wireshark, Azure Monitor, etc.)
Yes No
08
Do you have experience with Windows administration, virtualization (Hyper-V, VMware?
Yes No
09
Do you have experience with backup, patching and system monitoring practices?
No experience Beginner (little to no practical experience,) Intermediate (5 to 7 years practical experience) Expert (more than 7 years practical experience)
Required Question
$73,523.00 - $132,614.00 Annually Location :
Largo, MD Job Type:
Career Job Number:
15250 Department:
PGC Planning Division:
Information Management Div Opening Date:
09/10/2025 Closing Date:
9/24/2025 11:59 PM Eastern
Description The Prince George's County Planning Department of The Maryland-National Capital Park and Planning Commission is seeking an experienced and highly motivated IT/Telecom Support Specialist III to join our team. The Department provides land use planning for the physical development of Prince George's County, Maryland. As the second most populous county in Maryland, Prince George's has a population of approximately 900,000 residents and is home to The University of Maryland at College Park, National Harbor, NASA Goddard Space Flight Center, and Joint Base Andrews.
Under general direction, this individual will provide expert level technical knowledge to support the implementation, troubleshooting, and maintenance of a 250-user department-wide network, including servers, SAN, and virtualization technology, and special application software, including document imaging software. The IT/Telecom Support Specialist III will also be required to monitor technology trends and make recommendations on incorporating new technology into the department's existing platforms.
The candidate must possess good written and verbal skills and have experience in providing user support in an IT environment.
As an
IT/Telecom Support Specialist III
on the Network Technology Team, your work will be a key component in assisting the group's support of IT programs, systems, internal and external users. Focusing on Network Cloud Infrastructure, systems and application administration including but not limited to Zscaler, Microsoft Azure, Solarwinds SIEM, O365, ManageEngine, PDQ, SharePoint. The incumbent will also be able to perform other duties as assigned.
Examples of Important Duties The Cloud & Network Infrastructure Technology Specialist plays a key role in supporting, maintaining, and optimizing both on-premise and cloud-based IT infrastructure. This role combines traditional networking expertise with modern cloud technologies to ensure secure, reliable, and scalable systems across the organization. KEY RESPONSIBILITIES: Maintain and support enterprise network infrastructure, including switches, routers, firewalls, and wireless access points. Assist in planning, design, and migration of on-premise network drives to a cloud based environment. Configure, monitor, and troubleshoot cloud-based networking and security platforms such as
Zscaler , Microsoft Azure, or AWS. Administer cloud storage solutions and ensure secure, efficient data access across platforms. Support hybrid cloud environments by managing both virtualized servers and on-premise equipment. Provide day-to-day operational support for server administration, including patching, backups, and performance monitoring. Assist in planning and deploying network upgrades, wireless infrastructure improvements, and security enhancements. Collaborate with cybersecurity teams to enforce access policies, zero-trust models, and cloud security configurations. Troubleshoot connectivity issues across LAN/WAN, VPNs, cloud platforms, and mobile endpoints. Document procedures, diagrams, and network configurations for reference and compliance. Maintain high standards of customer service and responsiveness to IT support requests related to infrastructure. Desired Qualifications:
5+ years of experience in network administration or infrastructure support Experience with
Zscaler , Azure, Amazon Web Services, or other cloud environments and networking/security tools Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and wireless networking Familiarity with cloud storage platforms (OneDrive, SharePoint, AWS S3, etc.) Proficiency with Windows Server administration and virtualization (e.g., Hyper-V, VMware) Understanding of zero-trust security models and cloud access controls Excellent troubleshooting and documentation skills Relevant certifications preferred (e.g., CompTIA Network+, Cisco CCNA, Microsoft AZ-104, Zscaler ZCCA) Preferred Skills:
Experience supporting hybrid workforce environments Exposure to automation tools (PowerShell, Terraform, etc.) Strong communication and cross-team collaboration skills Passion for learning and keeping up with evolving cloud technologies Minimum Qualifications
Associate's Degree in Computer Science, Information Management Systems, or any related field. Five (5) years of experience in information technology support functions. An equivalent combination of education and experience may be substituted, which together total seven (7) years. Depending upon area of assignment, a valid driver's license in accordance with both State and Commission rules and regulations. Driver's license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee's ability to drive Commission vehicles or perform driving duties required by the position of assignment. Pass Commission medical examination.
Supplemental Information
Classification Specification IT/Telecom Support Specialist III Working Conditions: Work is performed in an office setting. Work involves walking, standing, bending, crouching, and may carry equipment and supplies up to 49 pounds.
Work must be performed accurately and may require occasional overtime, after-hours, weekend or on-call work.
Why Prince George's Planning?
Amenities:
Telework opportunities Flexible schedules Onsite fitness center Complimentary access to M-NCPPC gymnasiums throughout Prince George's County Free parking is available for employees Professional development opportunities/Tuition assistance Positions may qualify for federal student loan forgiveness assistance The M-NCPPC offers a competitive salary range of $73,523 to $132,614 (salary is commensurate with education and experience) at the IT/Telecom Support Specialist III level with excellent benefits including generous leave, extensive health coverage, deferred compensation plan, and employee pension plan.
The Prince George's County Planning Department is conveniently located in Largo, Maryland, near Metro and I-495.
May be subject to medical, drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of application at
301-454-1411 (Maryland Relay 7-1-1).
M-NCPPC will make all efforts to reasonably accommodate you. THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION
2025 BENEFIT SUMMARY FOR MERIT SYSTEM EMPLOYEES
The following benefit summary is provided for informational purposes only and is not, nor should be construed as an employment agreement with the M-NCPPC, implied or actual. It is not all-inclusive and is subject to change. Benefits listed are extended to all Merit System employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). All plans are optional except the Defined Benefit and Long-Term Disability plans.
Eligibility You have 45 days from your hire date to elect your benefits. Your coverage begins on the first of the month following receipt of your enrollment forms and required documentation.
Retirement Programs
Defined Benefit Plan (Mandatory Participation) - Plan E excludes FOP members.
Plan
Employee Contribution
Plan C 9.5%* of base salary (FOP members only) Plan E 4% of base salary up to maximum Social Security Wage Base (SSWB) and 8% in excess of SSWB.
Deferred Compensation ICMA-RC 457 plan (Optional) Traditional and Roth IRAs (Optional)
Health Insurance Plans (FOP Members Pay 23% for Medical, Prescription and Dental and same as all other employees for Vision.) All other employees pay percentage below.
Medical
Kaiser Permanente Health Maintenance Organization (HMO) with Prescription Plan - (15%) UnitedHealthcare Select Exclusive Provider Organization Health Plan (EPO) - (20%) UnitedHealthcare Choice Plus Point of Service (POS) - (20%)
Prescription - CVS Caremark - (15%) Dental - Delta Dental PPO and DeltaCare USA HMO - (20%) Vision - EyeMed - (80% of Low Option plan paid by Commission. Any balance paid by employee.)
Low, moderate, and high options are available. Frequency of covered services differs.
Flexible Spending Accounts (Employee Pays 100%)
Medical Account - Maximum annual contribution: $3,200 Dependent Care Account - Maximum annual contribution: $5,000
Long-Term Disability Insurance (Mandatory Participation)
Employee Pays 20%: Commission Pays 80% (FOP Members Pay 100%) Benefits paid at 66 2/3% of base salary, maximum of $6,000/month
Supplemental Long-Term Disability Insurance (Employee Pays 100%)
Benefits paid at 66 2/3% of base salary that exceeds $108,000; capped at $216,000
Basic Life and AD&D Insurance (Employee Pays 20%: Commission Pays 80%)
Two (2) times base salary; maximum benefit is $200,000 for each Automatic coverage with opt-out provision
Supplemental and Spouse/Dependent Life Insurance (Employee Pays 100%)
Supplemental - 1,2,3,4, or 5 times base salary; maximum benefit is $750,000 Spouse/Dependent Combination - $10,000/$5,000, $20,000/$10,000, or $30,000/$15,000
Sick Leave Bank (Contribution and Benefit hours prorated for part-time employees)
Employees have 60 days from date of hire to enroll. Employee contributes 8 leave hours each year Annually covers up to 688 hours for own serious medical condition, and 480 hours for parental responsibilities (birthadoption or foster care), and 80-160 hours for serious medical condition of an immediate family member
Leave Programs
Annual: 15 days per year Personal: 3 days per year (12-month waiting period) Sick: 15 days per year Holidays: 11 days per year
Other Benefits
Credit Union Employee Assistance Plan Legal Services Plan Tuition Assistance Program Wellness Program Work-Life Program
For a more detailed description of benefits, please contact the Commission's Health and Benefits Office at or 301-454-1694. 01
Please select your highest education level in the relevant field for this position.
High School Diploma/GED Some College Associate's Degree Bachelor's Degree Master's Degree Doctorate/PhD
02
Is your degree in Computer Science, Information Management, Systems Engineering, or Cybersecurity?
Yes No
03
Do you hold current IT Related technical certifications - Cisco, Microsoft Azure, Zscaler)?
Yes No
04
How many years of experience do you have providing Network and Cloud Infrastructure support?
No experience Less than 2 years 2 years to less than 5 years 5 years to less than 10 years 10 years to less than 20 years 20 years or more
05
What is your skill level with routing, switching, VLANs, VPNs, subnetting, firewalls, and Networking Monitoring?
No skill/experience Beginner (little to no practical experience,) Intermediate (5 to 7 years practical experience) Expert (more than 7 years practical experience)
06
Do you have experience with Azure/AWS (e.g., VNet/VPC, NSG/Security Groups)?
No experience Beginner (little to no practical experience,) Intermediate (5 to 7 years practical experience) Expert (more than 7 years practical experience)
07
Do you have experience with Network & cloud diagnostic tools familiarity (Wireshark, Azure Monitor, etc.)
Yes No
08
Do you have experience with Windows administration, virtualization (Hyper-V, VMware?
Yes No
09
Do you have experience with backup, patching and system monitoring practices?
No experience Beginner (little to no practical experience,) Intermediate (5 to 7 years practical experience) Expert (more than 7 years practical experience)
Required Question