Ask Staffing
Customer Service Rep - Customer Service - Junior
Ask Staffing, Framingham, Massachusetts, us, 01704
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Customer Service Representative
Location: Framingham, MA (remote)
Duration: 3 Months
Pay Range: $22 /hr on W2 AI
Job Description:
Notes: Work Schedule: Monday - Friday, 10am-6pm EST 3 months with potential to extend or convert Fully remote Contract to perm talent only (If converted, looking at an hourly pay rate of $22/hour) 45 Minute interview (first 30 mins with two team members and second 15 mins with two team members) Shortlisting top 15 resumes for HM to review Preferred Experiences: Customer service Phone Retail Preferred Experiences:
Customer service Phone Retail Minimum experience required to perform this job.
1-3 years of retail customer service or call center experience A recent college graduate will work for this role; not degree-focused Job Description:
Answer toll-free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system, and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions. Duties and Responsibilities:
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals. Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand. Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close. Promote a positive Company image in support of Customer Service objectives and mission statement. Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines. Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through. Special projects/duties as assigned. Skills required to perform this job:
Problem-Solving Proven Conflict Management Skills Strong Analytical and Problem Solving Skills Good Listening Skills Organizational Skills Prioritizing skills and effective time management Flexibility Ability to multi-task Excellent Verbal and Written Communication Skills PC knowledge including email knowledge; Word and Excel preferred Typing Skills Social Media Moderation Experience Preferred Ability to Separate Emotion and respond objectively Works well in a team environment A min requirement for WIFI speed-high speed connection Need quiet workspace, free of background noise, and good for video meetings/chats
About ASK:
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Job Title: Customer Service Representative
Location: Framingham, MA (remote)
Duration: 3 Months
Pay Range: $22 /hr on W2 AI
Job Description:
Notes: Work Schedule: Monday - Friday, 10am-6pm EST 3 months with potential to extend or convert Fully remote Contract to perm talent only (If converted, looking at an hourly pay rate of $22/hour) 45 Minute interview (first 30 mins with two team members and second 15 mins with two team members) Shortlisting top 15 resumes for HM to review Preferred Experiences: Customer service Phone Retail Preferred Experiences:
Customer service Phone Retail Minimum experience required to perform this job.
1-3 years of retail customer service or call center experience A recent college graduate will work for this role; not degree-focused Job Description:
Answer toll-free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system, and ensure effective communication at all levels. Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions. Duties and Responsibilities:
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals. Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills. Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand. Document customers and store information in customer tracking system. Code correctly and provide continuous updates until the issue is resolved and ready to close. Promote a positive Company image in support of Customer Service objectives and mission statement. Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines. Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through. Special projects/duties as assigned. Skills required to perform this job:
Problem-Solving Proven Conflict Management Skills Strong Analytical and Problem Solving Skills Good Listening Skills Organizational Skills Prioritizing skills and effective time management Flexibility Ability to multi-task Excellent Verbal and Written Communication Skills PC knowledge including email knowledge; Word and Excel preferred Typing Skills Social Media Moderation Experience Preferred Ability to Separate Emotion and respond objectively Works well in a team environment A min requirement for WIFI speed-high speed connection Need quiet workspace, free of background noise, and good for video meetings/chats
About ASK:
ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.