Austin Community College
Sr. Analyst, IT Systems
The Senior Analyst, LMS Services serves as a technical lead in the administration, configuration, and optimization of the college's Blackboard Learn (SaaS) environment. This role ensures the LMS is reliable, secure, and fully integrated with institutional systems to support teaching, learning, and student success. The analyst collaborates closely with IT teams, academic technology staff, faculty, and instructional designers to deliver a responsive and innovative online learning experience. Description of Duties and Tasks Administer and maintain Blackboard Learn SaaS, including user management, course provisioning, system configuration, and feature updates.
Respond to service requests promptly, escalating issues when necessary.
Manage content archiving, term rollovers, and lifecycle policies for courses and users.
Monitor system performance and coordinate with Blackboard support on issue resolution and patching.
Serve as Tier 2/3 escalation point for LMS-related issues from faculty, instructional staff, and help desk technicians.
System Integration and Automation Manage integrations with third-party learning tools using LTI 1.3, REST APIs.
Maintain and improve authentication and access management using SAML in coordination with Identity and Access Management platforms (e.g., Okta).
Coordinate data integration between Blackboard and the college's Student Information System (e.g., Ellucian Colleague) via SIS framework or custom scripts.
Data Management & Reporting Ensure data accuracy and integrity within Blackboard, troubleshoot sync issues, and audit enrollment and course creation workflows.
Generate and automate reports for analytics, compliance, and operational use.
Support institutional research and student success initiatives through data exports and dashboards.
Collaboration & Communication Work closely with other IT staff to coordinate projects and college-wide initiatives.
Maintain a professional and customer-focused demeanor.
General Maintain a high level of productivity consistent with established operational targets.
Maintain a high level of customer satisfaction.
Other duties as assigned.
Knowledge Familiarity with ITIL practices and ticketing systems.
In-depth knowledge of Blackboard Learn SaaS, including Ultra and Original experiences.
Familiarity with LMS APIs, LTI integrations, and system interoperability best practices.
Knowledge of higher education academic and administrative processes, including course scheduling, enrollment, and FERPA compliance.
Awareness of accessibility standards (e.g., WCAG), instructional design principles, and learning analytics.
Understanding of basic SQL queries and data structures used for reporting or troubleshooting.
Skills Ability to effectively use ITIL-based IT Service Management technologies.
Advanced troubleshooting and problem-solving abilities with LMS and integrated systems.
Strong communication and interpersonal skills with the ability to translate technical concepts for non-technical stakeholders.
Ability to manage multiple concurrent projects and deadlines with minimal supervision.
Comfort with scripting or automation for workflow optimization.
Must be a self-starter who can operate with minimal direction.
Maintaining an established work schedule.
Effectively using organizational and planning skills with attention to detail and follow-through.
Maintaining confidentiality of work-related information and materials.
Required Work Experience 4+ years of LMS or academic system support.
Three (3) years related work experience with administering Anthology's Blackboard Learn.
Preferred Work Experience Experience with Ellucian Colleague or similar SIS platforms.
Experience maintaining high-availability web applications.
Experience with web development.
Required Education Bachelor's degree in Information Technology, Computer Science, Instructional Technology, or a related field.
Special Requirements Reliable transportation for travel in the Austin area as required.
Ability to travel between campuses if needed.
Other Preferred Qualifications ITIL Practitioner-level certification or above.
Physical Requirements Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting up to 40lbs for moving and installing IT equipment.
Safety Work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Salary Range $88,465 - $110,581 Number of Openings:
1 Job Posting Close Date:
September 23, 2025
The Senior Analyst, LMS Services serves as a technical lead in the administration, configuration, and optimization of the college's Blackboard Learn (SaaS) environment. This role ensures the LMS is reliable, secure, and fully integrated with institutional systems to support teaching, learning, and student success. The analyst collaborates closely with IT teams, academic technology staff, faculty, and instructional designers to deliver a responsive and innovative online learning experience. Description of Duties and Tasks Administer and maintain Blackboard Learn SaaS, including user management, course provisioning, system configuration, and feature updates.
Respond to service requests promptly, escalating issues when necessary.
Manage content archiving, term rollovers, and lifecycle policies for courses and users.
Monitor system performance and coordinate with Blackboard support on issue resolution and patching.
Serve as Tier 2/3 escalation point for LMS-related issues from faculty, instructional staff, and help desk technicians.
System Integration and Automation Manage integrations with third-party learning tools using LTI 1.3, REST APIs.
Maintain and improve authentication and access management using SAML in coordination with Identity and Access Management platforms (e.g., Okta).
Coordinate data integration between Blackboard and the college's Student Information System (e.g., Ellucian Colleague) via SIS framework or custom scripts.
Data Management & Reporting Ensure data accuracy and integrity within Blackboard, troubleshoot sync issues, and audit enrollment and course creation workflows.
Generate and automate reports for analytics, compliance, and operational use.
Support institutional research and student success initiatives through data exports and dashboards.
Collaboration & Communication Work closely with other IT staff to coordinate projects and college-wide initiatives.
Maintain a professional and customer-focused demeanor.
General Maintain a high level of productivity consistent with established operational targets.
Maintain a high level of customer satisfaction.
Other duties as assigned.
Knowledge Familiarity with ITIL practices and ticketing systems.
In-depth knowledge of Blackboard Learn SaaS, including Ultra and Original experiences.
Familiarity with LMS APIs, LTI integrations, and system interoperability best practices.
Knowledge of higher education academic and administrative processes, including course scheduling, enrollment, and FERPA compliance.
Awareness of accessibility standards (e.g., WCAG), instructional design principles, and learning analytics.
Understanding of basic SQL queries and data structures used for reporting or troubleshooting.
Skills Ability to effectively use ITIL-based IT Service Management technologies.
Advanced troubleshooting and problem-solving abilities with LMS and integrated systems.
Strong communication and interpersonal skills with the ability to translate technical concepts for non-technical stakeholders.
Ability to manage multiple concurrent projects and deadlines with minimal supervision.
Comfort with scripting or automation for workflow optimization.
Must be a self-starter who can operate with minimal direction.
Maintaining an established work schedule.
Effectively using organizational and planning skills with attention to detail and follow-through.
Maintaining confidentiality of work-related information and materials.
Required Work Experience 4+ years of LMS or academic system support.
Three (3) years related work experience with administering Anthology's Blackboard Learn.
Preferred Work Experience Experience with Ellucian Colleague or similar SIS platforms.
Experience maintaining high-availability web applications.
Experience with web development.
Required Education Bachelor's degree in Information Technology, Computer Science, Instructional Technology, or a related field.
Special Requirements Reliable transportation for travel in the Austin area as required.
Ability to travel between campuses if needed.
Other Preferred Qualifications ITIL Practitioner-level certification or above.
Physical Requirements Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting up to 40lbs for moving and installing IT equipment.
Safety Work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
Salary Range $88,465 - $110,581 Number of Openings:
1 Job Posting Close Date:
September 23, 2025