Receptionist Job at Conviva Senior Primary Care in Hallandale Beach

Overview

Join to apply for the Receptionist role at Conviva Senior Primary Care.

Base pay range: $38,000.00/yr - $45,800.00/yr.

Responsibilities

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Required Qualifications

• 1 year or more of experience in a healthcare setting preferred, but candidates with strong customer service backgrounds in retail, hospitality, call centers, etc. will be considered.
• MUST be bilingual in English and Spanish
• Passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)

Additional Information

• Working Hours: Monday – Friday 8:00 to 5:00
• This role is patient facing and is part of Humana’s TB screening program. If selected, you will be screened for TB.
• Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if not on file. Instructions will be provided via a Humana-secured process when required.

About Us

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s value-based approach aims to provide the best care when needed most and at the lowest cost.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center and focuses on whole-person health. CenterWell employs thousands of clinicians and offers stability, benefits, and opportunities for growth.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action to employ and advance in employment individuals with disability or protected veteran status, and to base all employment decisions on valid job requirements.