Call Center Insurance Agent (P&C Licensed) Job at MassMarkets in Killeen

Overview

Call Center Insurance Agent (P&C Licensed) role at MassMarkets. This description reflects the information provided about the position, including responsibilities, qualifications, benefits, and conditions of employment.

Position Details

• Location: Killeen, TX
• Job Type: Full-Time
• Pay Type: Hourly + Bonus

Position Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Primary contact for inbound/outbound sales via multiple channels.
• Apply underwriting and eligibility guidelines to correctly price and bind policies according to established procedures.
• Demonstrate a commitment to customer service, adding new customers while maintaining service levels and seeking multi-lining opportunities with existing accounts.
• Leverage sales, marketing, and influence to assist with acquisition and retention of policyholders.
• Escalate problems or inquiries as needed.
• Use knowledge articles and scripts to achieve first contact resolution and aid in policyholder retention.
• Expand customer interactions to learn more about current and future needs.
• Use multiple applications to gather information and notify business partners regarding messages, inquiries, and claim reporting.
• Document and process customer orders in appropriate systems; follow required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal data.
• Escalate customer issues to appropriate staff for resolution; attend meetings and training to stay up-to-date on program knowledge, systems, and processes.
• Adhere to attendance and work schedule requirements.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed 20+ WPM; basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Aptitude for conflict resolution, problem-solving, and negotiation.
• Customer service oriented (empathetic, responsive, patient, conscientious).
• Ability to multi-task, stay focused, and self-manage; strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment with change and ambiguity.
• Excellent interpersonal skills and ability to build relationships with team and customers.

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.
• State or Federal work experience.

Benefits & Conditions

• Benefits include Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.
• All MCI locations: Must be authorized to work in the country where the job is based.
• Background and/or security checks may be required; drug screening may be required. Job offers contingent on results.

Company & Diversity

MassMarkets is part of MCI, a company focused on customer experience, business process outsourcing, and related services. MCI is committed to diversity and equal opportunity in employment and does not discriminate on the basis of protected characteristics. Reasonable accommodations may be provided as required by law.

Other

Disclaimer: The above job description is an overview and not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the description and to terminate employment at any time for any reason.