ATC is hiring: IT Support Technician in Kansas City
ATC, Kansas City, MO, United States, 64101
Overview
The company: Our client is a leading healthcare IT company dedicated to providing a comprehensive technology platform that addresses critical needs in healthcare organizations, including managed services, data orchestration, analytics, artificial intelligence, technology infrastructure, and information security. Operating in a remote structure for most roles, the end-client prioritizes flexibility, work-life balance, and a collaborative, inclusive work culture.
The role: The IT Support Technician role is the face of Focus Solutions for our MSP clients in the Kansas City, MO, metro area. The ideal candidate will excel in end-user support as well as some degree of support for devices, servers, and networks. This role also involves engaging / updating client stakeholders as needed.
Responsibilities
- Advanced Troubleshooting and Escalation Support
- Identity and Access Management (IAM)
- Tools : Entra ID / Azure AD, Microsoft Defender for Identity, Azure AD Connect, SAML / SSO integration understanding
- Microsoft 365 Service Administration
- Tools : Exchange Admin Center, Teams Admin Center, SharePoint Admin Center, Compliance Center (DLP, retention, audit)
- HW / SW support escalating if needed to T3 regional teams.
- Set up, configure, and adjust software on desktops and workstations. Patch as necessary.
- Work directly with users at their locations to address and solve technical challenges that cannot be addressed remotely.
- Develop and update SOP and IT Troubleshooting documentation.
- Delegate persistent problems with suitable internal groups or 3rd Party Vendors until resolved.
- Remain informed about current developments and industry standards in IT Healthcare domain.
Key Skills (3+ years)
- Helpdesk / IT Support
- Desktop / Server Support
- Network Support – Basic (TCP / IP, DHCP, DNS, Routers / Switches, etc.)
- AD Support – Basic (PW Resets, Assigning Users / Permissions, etc.; AD, AAD, Entra)
- AD Support – Azure Active Directory (AAD)
- AD Support – Azure Entra ID
- Microsoft 365
- Microsoft 365 - Rollouts
- Virtualization (VMWare, Hyper-V, etc.)
- Service Management Tools (ServiceNow, JIRA, etc.)
- End Point Management Tools (MECM, SCCM, WSUS, etc.)
- Roles working with Client Stakeholders
Certifications (Desirable)
- Microsoft
- Azure Administrator Associate (AZ-104)
- Modern Desktop Administrator Associate (MD-102; Microsoft 365; Formerly MD-100, MD-101)
- Messaging Administrator Associate (MS-203; Microsoft 365)
- Teams Administrator Associate (MS-700; Microsoft 365)
- Identity and Access Administrator Associate (SC-300; Azure AD, Entra)
- Security, Compliance, and Identity Fundamentals (SC-900)
- Fundamentals (AZ-900 / MS-900)
- General
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CCNA
Preferred Skills
- Healthcare domain
- Healthcare software applications (EHR, EMR, etc.)
- MDM (InTune, Mobile Devices, etc.)
- Network Security
- Network Security Azure