TEKsystems is hiring: IT Support Technician in Paducah

Overview

Job Type: Full-Time, On-Site

Experience Level: Intermediate

We are seeking a dedicated and customer-focused Field Services Technician to join a collaborative and supportive IT team. This role provides desktop support to remote and onsite staff across various agencies. The technician will troubleshoot and maintain desktops, laptops, tablets, software, copiers, printers, and phones. Occasional assistance with routers and network switches may be required.

Responsibilities

• Provide hands-on and remote desktop support for end users.
• Configure, install, and maintain computer equipment and peripherals.
• Troubleshoot issues related to Windows 10/11 and Microsoft 365.
• Utilize ticketing systems (preferably ServiceNow) to manage and resolve support requests.
• Deliver excellent customer service and communicate effectively with users.
• Travel locally as needed using provided transportation.

Required Skills

• Strong customer service and communication skills.
• Experience with desktop and peripheral support, including deployment and installation.
• Proficiency in troubleshooting Windows 10/11 and Microsoft 365 environments.
• Familiarity with ticketing systems; ServiceNow experience is preferred.
• Ability to work independently and under pressure.

Preferred Attributes

• Team-oriented with a collaborative mindset.
• Willingness to learn and grow technically.
• Ability to guide users through technical issues with patience and clarity.
• Strong interpersonal skills and a proactive attitude.
• Basic understanding of networking equipment.

Work Environment

• On-site support across multiple offices.
• Flexible working hours within a standard 8-hour workday.
• Supportive team environment with opportunities for skill development and career growth.

Pay and Benefits

Pay range: $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to plan terms. If eligible, benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Location & Schedule

Workplace Type: Fully onsite position in Paducah, KY. On-site at multiple offices with a standard 8-hour workday.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

About TEKsystems

We are partners in transformation. We help clients activate ideas and solutions to take advantage of new opportunities. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We are a leading provider of business and technology services. Our expertise includes strategy, design, execution and operations to unlock business value. We work with 80,000 professionals and over 6,000 customers, including 80% of the Fortune 500, across North America, Europe and Asia. We are Allegis Group companies. Learn more at TEKsystems.com.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.