Desktop Tech Support / IT Support Job at Medasource in Elkhart

Our large healthcare client is currently going through a Windows upgrade. This role will run through at least February of 2026.

Responsibilities

• Upgrade workstation fleet from Windows 10 to Windows 11 for ~5K desktops and laptops.
• Some older hardware is physically replaced, while newer hardware is reimaged to Windows 11.
• Provide training on internal processes such as imaging and software installation.
• PXE install Windows 11 onto workstations via BigFix OS Deployment (PXE boot software).
• Install drivers and software, configure the replacement to match the old device, then physically swap the replacement.
• Work across the Health System with focus in South Bend and Elkhart; some driving to off-site clinics/locations required.

Qualifications

• Familiarity with Windows 10 and 11.
• Comfortable working with end users to assist with basic questions on computer usage (e.g., how to open programs, install a printer, basics of MS Office).
• Comfortable swapping computer hardware/peripherals.
• Basics of installing software/drivers within Windows.

Employment type

• Contract

Seniority level

• Associate

Location

• South Bend, IN and Elkhart, IN with several off-site clinics/locations; some driving will be required.