Recruit Express is hiring: IT Support/ Desktop Support in Odessa

Overview

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Responsibilities

• Hardware and Software Installation: Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.
• System Maintenance and Monitoring: Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.
• Documentation and Reporting:
  • Maintain accurate records of hardware inventory, software licenses, and configurations.
  • Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.
  • Generate reports on system performance, incidents, and resolutions for management review.
• Collaboration and Training:
  • Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
  • Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
  • Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications and Skills

• Nitec / Diploma Information Technology, or related field (or equivalent work experience).
• Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).
• Familiarity with hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.