IT Support Engineer- MSP Job at Bowman Williams in Alpharetta

Overview

Looking to step into a role where every day brings new challenges, variety, and the chance to grow your career? As a IT Support Engineer with a fast-growing Managed Services Provider, you’ll be on the front lines of client success—supporting desktops, servers, networking, and cloud environments across a wide range of small to mid-sized businesses.

This is not your typical helpdesk role. You’ll work hands-on with modern and legacy tech, collaborate with a skilled team of engineers, and directly interact with clients who rely on you to keep their businesses running. If you’ve thrived in MSP environments and love the balance of tech depth and client service, this role is built for you.

Responsibilities

• Provide hands-on support for PCs, servers, LAN/WAN/WLAN, and cloud systems.
• Administer, maintain, and monitor Windows Servers (2016, 2019, 2022).
• Support Microsoft 365, Exchange, and Office apps for client environments.
• Configure and troubleshoot networking equipment (Cisco, SonicWALL, Linksys, etc.).
• Handle backup administration (Symantec, StorageCraft, and similar tools).
• Work directly with clients—listening, troubleshooting, and translating tech into business outcomes.
• Collaborate with internal teams and document solutions for knowledge-sharing.
• 3–5 years of MSP or IT support experience.
• Strong knowledge of Windows 10/11, Windows Server, and Microsoft 365.
• IP networking skills (switching, VLANs, WiFi protocols, VPNs).
• Ability to manage WAN, routers, gateways, and SSL VPNs.
• A positive, service-first mindset and excellent communication skills.

Qualifications

• 3–5 years of MSP or IT support experience.
• Strong knowledge of Windows 10/11, Windows Server, and Microsoft 365.
• IP networking skills (switching, VLANs, WiFi protocols, VPNs).
• Ability to manage WAN, routers, gateways, and SSL VPNs.
• Excellent communication and a service-oriented mindset.

Salary & Benefits

• $65,000-$75,000
• 401(k) with match, health/dental/vision, life insurance
• Paid Time Off to recharge
• Client-facing role with variety—no two days are the same
• Growth opportunities in a thriving MSP environment

Employment details

• Full-time, Mid-Senior level
• Location: Atlanta, GA (onsite/hybrid considerations per role)