SoFi
Overview
IT Hardware Asset Management Lead, ServiceNow SoFi is building a world-class IT Asset Management (ITAM) program on ServiceNow, with a dedicated track in Hardware Asset Management (HAM). We are seeking a highly skilled and strategic HAM Lead to define and drive our Hardware Asset Management function. In this critical role, you will be a leader who has built and scaled HAM practices in complex enterprise environments and will support the ITAM lead to create a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFis dynamic growth. You will bring deep expertise in ServiceNow HAM Pro and its integration with systems of records for asset lifecycle. What Youll Do Define and document the HAM policy, process, procedures and controls Define a HAM process aligned with ITIL and CSDM: Align HAM to enterprise priorities, regulatory requirements, and audit frameworks. Manage the day to day HAM process: Ensure process is followed, monitor breaches, provide metrics and reporting. Provide HAM outcomes for inclusion in the ITAM roadmap: Define and deliver a compelling ITAM product strategy within the ServiceNow platform. Define HAM KPIs and ensure completeness and accuracy of the HAM repository Stakeholder Engagement and Communication: Build strong partnerships with cybersecurity, engineering, compliance, and business stakeholders to align on strategy and priorities. Champion Continuous improvement: Utilize analytics, user feedback, and reporting tools to continuously enhance ITAM processes. Safeguard Compliance and Data Integrity: Ensure all HAM processes meet industry standards (SOX, ISO, etc.) and support audit requirements.
What You Bring
Minimum 5 years of specialized experience in IT Asset Management, with a strong focus on Hardware Asset Management. Background in Financial services or regulated industries strongly preferred 3+ years of direct experience as a Product Owner or Product Manager within ServiceNow, specifically leading HAM modules (ServiceNow HAM Pro expertise preferred). Deep understanding of ITAM best practices, hardware lifecycle management, and compliance frameworks. ServiceNow Administrator certification (or equivalent ITAM certifications, especially focused on HAM). Strong leadership abilities with a collaborative, cross-functional mindset. Analytical expertise paired with a data-driven approach to problem-solving. Exceptional communication, negotiation, and stakeholder management skills across technical and non-technical audiences. Familiarity with the Common Service Data Model (CSDM) is highly desirable. Experience in ServiceNow development or integrations with systems such as endpoint management, CI discovery, or access control tools is a plus. Bachelor's degree in Information Technology, Business Administration, or a closely related field.
Compensation And Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidates experience, skills, and location. Base pay range: $105,600.00/yr - $198,000.00/yr To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Applicants
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
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IT Hardware Asset Management Lead, ServiceNow SoFi is building a world-class IT Asset Management (ITAM) program on ServiceNow, with a dedicated track in Hardware Asset Management (HAM). We are seeking a highly skilled and strategic HAM Lead to define and drive our Hardware Asset Management function. In this critical role, you will be a leader who has built and scaled HAM practices in complex enterprise environments and will support the ITAM lead to create a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFis dynamic growth. You will bring deep expertise in ServiceNow HAM Pro and its integration with systems of records for asset lifecycle. What Youll Do Define and document the HAM policy, process, procedures and controls Define a HAM process aligned with ITIL and CSDM: Align HAM to enterprise priorities, regulatory requirements, and audit frameworks. Manage the day to day HAM process: Ensure process is followed, monitor breaches, provide metrics and reporting. Provide HAM outcomes for inclusion in the ITAM roadmap: Define and deliver a compelling ITAM product strategy within the ServiceNow platform. Define HAM KPIs and ensure completeness and accuracy of the HAM repository Stakeholder Engagement and Communication: Build strong partnerships with cybersecurity, engineering, compliance, and business stakeholders to align on strategy and priorities. Champion Continuous improvement: Utilize analytics, user feedback, and reporting tools to continuously enhance ITAM processes. Safeguard Compliance and Data Integrity: Ensure all HAM processes meet industry standards (SOX, ISO, etc.) and support audit requirements.
What You Bring
Minimum 5 years of specialized experience in IT Asset Management, with a strong focus on Hardware Asset Management. Background in Financial services or regulated industries strongly preferred 3+ years of direct experience as a Product Owner or Product Manager within ServiceNow, specifically leading HAM modules (ServiceNow HAM Pro expertise preferred). Deep understanding of ITAM best practices, hardware lifecycle management, and compliance frameworks. ServiceNow Administrator certification (or equivalent ITAM certifications, especially focused on HAM). Strong leadership abilities with a collaborative, cross-functional mindset. Analytical expertise paired with a data-driven approach to problem-solving. Exceptional communication, negotiation, and stakeholder management skills across technical and non-technical audiences. Familiarity with the Common Service Data Model (CSDM) is highly desirable. Experience in ServiceNow development or integrations with systems such as endpoint management, CI discovery, or access control tools is a plus. Bachelor's degree in Information Technology, Business Administration, or a closely related field.
Compensation And Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidates experience, skills, and location. Base pay range: $105,600.00/yr - $198,000.00/yr To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Applicants
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles. Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
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