Synectics
Job Overview:
- Responsibilities include data entry, utility outreach, prioritizing customer requests, and meeting weekly metrics.
- Data Entry: The role involves significant data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations.
- Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role.
- Audit work, collaborate with internal teams, and provide feedback for process improvements.
- Customer Service: interacting with both internal and external stakeholders, including utilities and customers.
- Meeting Metrics: must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform.
- Bachelor's degree with a record of academic achievement required
- 1-3 years of work experience that includes customer facing responsibilities and/or operations support for a customer
- Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events
- Ability to prioritize and work on multiple projects within established timelines and work effectively under pressure
- Ability to identify issues, gather and analyze information, identify the root cause in a timely manner, and maintain confidentiality as required
- Effective collaboration with others and a positive and supportive attitude
- Proficient skills with Excel - pivot tables, vlookup, etc. is a plus
- Proficiency in computer applications (e.g., Outlook, Word, Excel, PPT) and ability to work in multiple programs simultaneously
- Exceptional oral communication, speaking clearly and persuasively in varied situations, and exceptional written communication skills
- Attention to detail, analytical skills, and good customer service experience.
- Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role.
- Experience working with customers, collaboration with other teams
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.