Inside Higher Ed
Job Summary
This position serves as the first point of contact for student, visitor, and family inquiries in visiting the Student Solution Center, via phone, email or virtual platforms, ensuring a welcoming and professional experience. The role provides general information and cross-functional support for Student Services on campus. Student Services include Financial Aid, Bursar, Registrar, Admissions, Academic Advising, Technology Services, and the Testing Center. Responsibilities Provide accurate, basic guidance on Financial Aid, Bursar, Registrar, and Admissions processes as well as general advising and technology services information via phone, email, and in person. Serve as cashier by taking varying forms of payment and accounting for funds. Identify and resolve routine issues, escalate complex cases to functional specialists or directors as needed. Maintain knowledge of institutional policies, procedures, and deadlines across all supported departments. Cross-train to serve as support staff/test proctors for the Testing Center. Utilize customer relationship management (CRM) or ticketing systems to log and track student interactions and ensure timely resolution. Assist students with information to help with completing forms, applications, and other enrollment related documents. Support campus outreach efforts to educate students on the services and resources by the Student Solution Center. Other duties as assigned.
Required Qualifications
Educational Requirements Associates degree or direct equivalent experience in higher education, business, customer service or related field.
Other Required Qualifications Must successfully pass a credit check
Required Experience More than one year of experience
Preferred Qualifications One or more years of experience in customer service/call center positions. One or more years of experience in a higher education environment. One or more years of experience using Customer Relationship Management (CRM) software. One or more years of experience using BANNER or other student information system.
Abilities, Knowledge, and Skills
Ability to thrive in a fast-paced, multi-tasking environment. Knowledge of admission, financial aid, registration, and student account requirements. Knowledge of customer service principles and practices. Knowledge of multi-line phone system operation. Knowledge of cashiering principles. Knowledge of computers and job-related software programs (i.e. BANNER and Microsoft Office Suite). Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication.
Additional Information
Contact Information: For more information or questions about a job posting, please contact the Department of Human Resources at (912) 279.5740, or by email at careers@ccga.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu. USG Core Values: Integrity, Excellence, Accountability, and Respect. Details on values and policies are available online. Conditions of Employment include background investigation and legal authorization to work in the US prior to employment, with offers contingent upon a background check and other related verifications. The College of Coastal Georgia is a Tobacco and Smoke-Free Community. Equal Employment Opportunity: The College of Coastal Georgia provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act should notify Human Resources at 912-279-5740. Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Online Audio and Video Media #J-18808-Ljbffr
This position serves as the first point of contact for student, visitor, and family inquiries in visiting the Student Solution Center, via phone, email or virtual platforms, ensuring a welcoming and professional experience. The role provides general information and cross-functional support for Student Services on campus. Student Services include Financial Aid, Bursar, Registrar, Admissions, Academic Advising, Technology Services, and the Testing Center. Responsibilities Provide accurate, basic guidance on Financial Aid, Bursar, Registrar, and Admissions processes as well as general advising and technology services information via phone, email, and in person. Serve as cashier by taking varying forms of payment and accounting for funds. Identify and resolve routine issues, escalate complex cases to functional specialists or directors as needed. Maintain knowledge of institutional policies, procedures, and deadlines across all supported departments. Cross-train to serve as support staff/test proctors for the Testing Center. Utilize customer relationship management (CRM) or ticketing systems to log and track student interactions and ensure timely resolution. Assist students with information to help with completing forms, applications, and other enrollment related documents. Support campus outreach efforts to educate students on the services and resources by the Student Solution Center. Other duties as assigned.
Required Qualifications
Educational Requirements Associates degree or direct equivalent experience in higher education, business, customer service or related field.
Other Required Qualifications Must successfully pass a credit check
Required Experience More than one year of experience
Preferred Qualifications One or more years of experience in customer service/call center positions. One or more years of experience in a higher education environment. One or more years of experience using Customer Relationship Management (CRM) software. One or more years of experience using BANNER or other student information system.
Abilities, Knowledge, and Skills
Ability to thrive in a fast-paced, multi-tasking environment. Knowledge of admission, financial aid, registration, and student account requirements. Knowledge of customer service principles and practices. Knowledge of multi-line phone system operation. Knowledge of cashiering principles. Knowledge of computers and job-related software programs (i.e. BANNER and Microsoft Office Suite). Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication.
Additional Information
Contact Information: For more information or questions about a job posting, please contact the Department of Human Resources at (912) 279.5740, or by email at careers@ccga.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu. USG Core Values: Integrity, Excellence, Accountability, and Respect. Details on values and policies are available online. Conditions of Employment include background investigation and legal authorization to work in the US prior to employment, with offers contingent upon a background check and other related verifications. The College of Coastal Georgia is a Tobacco and Smoke-Free Community. Equal Employment Opportunity: The College of Coastal Georgia provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the Americans with Disabilities Act should notify Human Resources at 912-279-5740. Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Online Audio and Video Media #J-18808-Ljbffr