Marketing Communications Manager Job at Tripleseat in Concord

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About Tripleseat
Tripleseat is the leading cloud-based sales and event management platform for restaurants, hotels, and unique venues. We are a fast-growing B2B SaaS company that empowers hospitality professionals to book, plan, and manage group sales and private events with ease. Our mission is to provide the best software and services to our customers, and our marketing team is essential to telling that story and driving our growth.

The Opportunity

Tripleseat is looking for a dynamic and creative Marketing Communications Manager to own and elevate our brand's narrative. You will be the strategic force behind our organic social media, crafting a distinct voice and engaging content that will be amplified and adapted across multiple touchpoints—from PR and webinars to our website and beyond. The ideal candidate is a natural storyteller, a gifted writer, and a strategic thinker who is passionate about building community and driving engagement. While you will be the driving force behind our organic social media strategy, your canvas will be much larger. You will be responsible for creating a wide array of compelling content and will play a key role in our public relations efforts. If you are a versatile marketing professional eager to wear multiple hats and grow in a fast-paced environment, this role is for you.

Key Responsibilities

• Organic Social Media Strategy & Management (45%)
• Develop and execute a comprehensive organic social media strategy for key platforms, including LinkedIn, Instagram, and Facebook, to increase brand awareness, engagement, and inbound leads.
• Manage the day-to-day organic social and content calendars, including copywriting, scheduling, and publishing of all social media content.
• Lead the creation of native social media content, including short-form video (reels, shorts), graphics, and carousels.
• Monitor social channels, actively engage with our community, and identify opportunities for growth.
• Analyze and report on social media performance, using data to inform and refine future strategies.
• Research and recommend new and emerging platforms (e.g., YouTube, TikTok, Reddit) that align with our brand and audience.
• Content Amplification & Multi-Format Creation (30%)
• Act as the team's primary content amplifier, transforming core marketing assets into engaging content for a variety of channels.
• Partner with the sales and success teams to source and create compelling customer stories, including written testimonials and video case studies.
• Collaborate with the Content Specialist to repurpose long-form content (blogs, whitepapers) into engaging, channel-specific formats like infographics, webinar decks, and video scripts.
• Public Relations & Communications (25%)
• Drive PR initiatives by drafting and pitching press releases, company announcements, and unique story ideas to relevant media outlets.
• Craft compelling thought leadership articles and bylines for ghostwriting opportunities for company executives.
• Identify and manage submissions for relevant industry awards and speaking opportunities to elevate the Tripleseat brand profile.
• Build and maintain relationships with key media contacts and industry influencers.

Qualifications & Skills

• Experience: 3-5+ years of relevant experience in a marketing communications or content creation role, with a strong portfolio. Experience in B2B SaaS or the hospitality industry is a major plus.
• Exceptional Writer & Storyteller: Outstanding writing, editing, and proofreading skills, with the ability to adapt tone and style for different formats and channels.
• Social Media Savvy: Proven success managing and growing professional social media accounts (LinkedIn, Instagram, Facebook) with campaigns that drove engagement and brand awareness.
• Modern Content Creator: Hands-on experience creating and editing various content formats, especially short-form video; able to turn ideas into engaging content quickly.
• Marketing Technology Proficiency: Comfortable in a modern marketing tech stack. Experience in:
  • Social Media Management & Listening: Sprout Social, BrandWatch, Meltwater, HubSpot
  • Design: Canva or Adobe Creative Suite
  • CMS: WordPress
• Data-Driven Mindset: Use data and analytics to measure impact and refine strategy.
• PR & Communications Acumen: Familiarity with PR best practices, including media pitching and writing for the press.
• Project Management: Highly organized, detail-oriented, and capable of managing multiple projects in a fast-paced environment.
• Collaborative Spirit: Proactive team player who enjoys cross-functional storytelling.

Why You\'ll Love Working at Tripleseat

• Make a Direct Impact: Be the voice of our brand with a direct line to leadership and the ability to influence growth and market perception.
• Join a Winning Team: A collaborative, supportive marketing team that values creativity and professional growth.
• Shape the Future of Hospitality Tech: Be at the center of a fast-paced industry and tell our company\'s story.
• Great Benefits: Competitive salary, comprehensive benefits, and hybrid or fully remote options.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

Industries

• Hospitality