MassMarkets is hiring: Call Center Insurance Agent (P&C Licensed) in Savannah

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring call center insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. A Property and Casualty license is required for this role.

This is an excellent opportunity to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Location: Savannah, GA • Job Type: Full-Time • Compensation: Salary + Bonus

Position Responsibilities

• Interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
• Be a confident, fully engaged team player who is dedicated to a positive and enthusiastic outlook.
• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Primary contact for inbound/outbound sales via multiple channels.
• Apply underwriting and eligibility guidelines to correctly price and bind policies according to established procedures.
• Demonstrate a commitment to customer service, add new customers while maintaining service levels, and look for cross-sell opportunities with existing accounts.
• Leverage sales, marketing, and influence skills to assist with acquisition and retention of policyholders.
• Escalate problems or inquiries as needed and use knowledge articles to achieve first contact resolution.
• Learn customer needs, document and process orders, and coordinate with other departments to resolve issues as applicable.
• Follow all required scripts, policies, and procedures and comply with confidentiality requirements.
• Attend meetings and training to stay up-to-date on program knowledge, systems, and processes; adhere to attendance and work schedule requirements.

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ WPM)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrives in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, including paid training, paid time off, and opportunities for advancement. We provide access to health, retirement, and life insurance where applicable and vary by location.

Benefits highlighted include: Paid Time Off, health benefits after eligibility, retirement savings where available, short-term disability, life insurance, supplemental insurance options, career growth, paid training, a casual dress code, and a variety of contests and rewards.

Additional Information

Physical requirements specify a professional office environment with sedentary work and occasional lifting up to 40 pounds. Reasonable accommodations are available under the ADA. Diversity and equality practices are upheld, with a non-discrimination policy and equal opportunity employment. This description may be revised at any time; it is not an employment contract.