Sumitomo Pharma
Director, Patient & HUB Operations, Rare Disease
Sumitomo Pharma, Boston, Massachusetts, us, 02298
Overview
Director, Patient & HUB Operations, Rare Disease – lead the strategy, development, and operation of the RETHYMIC CONNECT patient support program and HUB operations supporting the rare disease product(s). Collaborate with Brand Franchise, Finance, Regulatory, Legal, Supply Chain, Manufacturing, and HUB vendors. Support S&OP meetings and cross-functional collaboration for capacity planning, slot allocation, scheduling, and logistics. Manage patient service operations and foster transparency, collaboration, and growth. Job Duties and Responsibilities
Oversee RETHYMIC CONNECT program operational strategy, execution, and cross-functional integration supporting rare disease product(s). Lead HUB service team including patient support specialists, operations coordinators, and account liaisons to ensure high-quality services for patients, healthcare providers, and network partners. Monitor and assess performance of external patient support and logistics partners; implement corrective actions and CAPA as required. Develop and maintain performance dashboards to monitor execution and drive optimization. Develop program enhancements to optimize patient/caregiver experience and share brand insights with commercial leadership to refine strategy and execution. Execute program strategic imperatives aligned with brand strategy, goals, and objectives. Lead launch HUB services strategy, planning, and implementation including education, treatment center/office onboarding, and logistics operations. Lead development of IT system requirements and user interface design for CRM and orchestration ecosystem; serve as business lead for CRM systems. Lead process mapping and patient journey assessments; develop project plans, set priorities, and provide input on timing, resources, and budgeting. Support S&OP with cross-functional collaboration for capacity planning, slot allocation, and scheduling. Support development of a commercial capacity model and expansion of source/treatment center operations. Lead assessment and selection of distribution channel models and vendors. Monitor sales orders and coordinate distribution partner processing prior to invoicing; monitor ERP sales order operations. Negotiate and execute complex contracts/SOWs for services supporting end-to-end operations for complex therapies. Develop and maintain program materials (call guides, SOPs, work instructions, training resources) per legal, medical, and regulatory approvals. Support regulatory correspondence and serve as SME during regulatory discussions or inspections regarding HUB operations. Key Core Competencies
Detail-oriented with ability to break down complex challenges and develop solutions and execution plans. Collaborative team-player with integrity and inclusive collaboration to achieve outcomes. Excellent verbal and visual communication skills across all organization levels. Process-oriented with ability to create process maps and flows. Project management skills with ability to break down initiatives into detailed steps and timelines. Strong leadership as both a people leader and individual contributor; ability to lead cross-functional teams. Data-oriented; prioritizes data elements in process and system design. Adaptive and creative problem-solving approach. High organizational awareness and ability to understand interdependencies. Education and Experience
Bachelor's or master’s degree in business, scientific, or related field (experience in case management a plus). Demonstrated experience developing and managing manufacturer HUB operations for cell and gene therapy products requiring complex end-to-end orchestration. Minimum of 8 years commercial or operations experience in biotech/pharmaceuticals with at least 5+ years leading HUB operating teams; experience with Cell, Gene and/or Tissue Therapies preferred. Ability to build HUB and patient access services with SOPs, business rules, and training. In-depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and access requirements. Knowledge of regulations governing protection of patient identifiers and CMS policies relating to access services. Strategic business acumen with a data-driven mindset. Ability to align with brand priorities and translate into patient support program design. Experience in reimbursement and payer pull-through. Experience implementing distribution channels and managing Sales Operations and distributor operations for cell & gene therapies. Experience managing multiple patient service/reimbursement/co-pay vendors. Recent rare disease product launch experience desired. Strong cross-functional leadership track record. Proficient in Excel, PowerPoint, and Word (Microsoft Suite). The base salary range for this role is $184,400 to $230,500. Base salary is part of our total rewards package including merit-based increases, eligibility for the 401(k) plan, medical/dental/vision/life and disability insurances, and leaves in line with your state. Robust time-off policy includes flexible PTO, 11 paid holidays, additional time off during the December shutdown, and 80 hours of paid sick time yearly. Total compensation will depend on candidate experience, skills, education, and other factors allowed by law. Disclaimer: The above statements describe the general nature and level of work and are not exhaustive. All personnel may be required to perform duties outside their normal responsibilities from time to time. Equal Employment Opportunity: Sumitomo Pharma America (SMPA) is an EEO employer. Qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, age, ancestry, nationality, marital or civil union status, sex, gender, sexual orientation, disability, veteran or military status, or other protected status. Sumitomo Pharma Co., Ltd. is a global pharmaceutical company with key operations in the U.S., Canada, and Europe focused on oncology, urology, women’s health, rare diseases, psychiatry & neurology, and cell & gene therapies. For more information on SMPA, visit our website https://www.us.sumitomo-pharma.com or follow us on LinkedIn. Our mission and vision emphasize innovation and longer, healthier lives.
#J-18808-Ljbffr
Director, Patient & HUB Operations, Rare Disease – lead the strategy, development, and operation of the RETHYMIC CONNECT patient support program and HUB operations supporting the rare disease product(s). Collaborate with Brand Franchise, Finance, Regulatory, Legal, Supply Chain, Manufacturing, and HUB vendors. Support S&OP meetings and cross-functional collaboration for capacity planning, slot allocation, scheduling, and logistics. Manage patient service operations and foster transparency, collaboration, and growth. Job Duties and Responsibilities
Oversee RETHYMIC CONNECT program operational strategy, execution, and cross-functional integration supporting rare disease product(s). Lead HUB service team including patient support specialists, operations coordinators, and account liaisons to ensure high-quality services for patients, healthcare providers, and network partners. Monitor and assess performance of external patient support and logistics partners; implement corrective actions and CAPA as required. Develop and maintain performance dashboards to monitor execution and drive optimization. Develop program enhancements to optimize patient/caregiver experience and share brand insights with commercial leadership to refine strategy and execution. Execute program strategic imperatives aligned with brand strategy, goals, and objectives. Lead launch HUB services strategy, planning, and implementation including education, treatment center/office onboarding, and logistics operations. Lead development of IT system requirements and user interface design for CRM and orchestration ecosystem; serve as business lead for CRM systems. Lead process mapping and patient journey assessments; develop project plans, set priorities, and provide input on timing, resources, and budgeting. Support S&OP with cross-functional collaboration for capacity planning, slot allocation, and scheduling. Support development of a commercial capacity model and expansion of source/treatment center operations. Lead assessment and selection of distribution channel models and vendors. Monitor sales orders and coordinate distribution partner processing prior to invoicing; monitor ERP sales order operations. Negotiate and execute complex contracts/SOWs for services supporting end-to-end operations for complex therapies. Develop and maintain program materials (call guides, SOPs, work instructions, training resources) per legal, medical, and regulatory approvals. Support regulatory correspondence and serve as SME during regulatory discussions or inspections regarding HUB operations. Key Core Competencies
Detail-oriented with ability to break down complex challenges and develop solutions and execution plans. Collaborative team-player with integrity and inclusive collaboration to achieve outcomes. Excellent verbal and visual communication skills across all organization levels. Process-oriented with ability to create process maps and flows. Project management skills with ability to break down initiatives into detailed steps and timelines. Strong leadership as both a people leader and individual contributor; ability to lead cross-functional teams. Data-oriented; prioritizes data elements in process and system design. Adaptive and creative problem-solving approach. High organizational awareness and ability to understand interdependencies. Education and Experience
Bachelor's or master’s degree in business, scientific, or related field (experience in case management a plus). Demonstrated experience developing and managing manufacturer HUB operations for cell and gene therapy products requiring complex end-to-end orchestration. Minimum of 8 years commercial or operations experience in biotech/pharmaceuticals with at least 5+ years leading HUB operating teams; experience with Cell, Gene and/or Tissue Therapies preferred. Ability to build HUB and patient access services with SOPs, business rules, and training. In-depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and access requirements. Knowledge of regulations governing protection of patient identifiers and CMS policies relating to access services. Strategic business acumen with a data-driven mindset. Ability to align with brand priorities and translate into patient support program design. Experience in reimbursement and payer pull-through. Experience implementing distribution channels and managing Sales Operations and distributor operations for cell & gene therapies. Experience managing multiple patient service/reimbursement/co-pay vendors. Recent rare disease product launch experience desired. Strong cross-functional leadership track record. Proficient in Excel, PowerPoint, and Word (Microsoft Suite). The base salary range for this role is $184,400 to $230,500. Base salary is part of our total rewards package including merit-based increases, eligibility for the 401(k) plan, medical/dental/vision/life and disability insurances, and leaves in line with your state. Robust time-off policy includes flexible PTO, 11 paid holidays, additional time off during the December shutdown, and 80 hours of paid sick time yearly. Total compensation will depend on candidate experience, skills, education, and other factors allowed by law. Disclaimer: The above statements describe the general nature and level of work and are not exhaustive. All personnel may be required to perform duties outside their normal responsibilities from time to time. Equal Employment Opportunity: Sumitomo Pharma America (SMPA) is an EEO employer. Qualified applicants will receive consideration without regard to race, color, creed, religion, national origin, age, ancestry, nationality, marital or civil union status, sex, gender, sexual orientation, disability, veteran or military status, or other protected status. Sumitomo Pharma Co., Ltd. is a global pharmaceutical company with key operations in the U.S., Canada, and Europe focused on oncology, urology, women’s health, rare diseases, psychiatry & neurology, and cell & gene therapies. For more information on SMPA, visit our website https://www.us.sumitomo-pharma.com or follow us on LinkedIn. Our mission and vision emphasize innovation and longer, healthier lives.
#J-18808-Ljbffr