State of South Carolina
Vital Records Customer Service Representative (Anderson County)
State of South Carolina, Anderson, South Carolina, us, 29622
Salary:
$37,000.00 - $39,000.00 Annually Location :
Anderson County, SC Job Type:
FTE - Full-Time Job Number:
61007177 / 179866 Agency:
SCDPH-PH Region-Upstate Opening Date:
09/14/2025 Closing Date:
9/24/2025 11:59 PM Eastern Residency Requirement:
No Class Code::
AH30 Position Number::
61007177 Normal Work Schedule::
Monday - Friday (8:30 - 5:00) Pay Grade:
GEN06 Hiring Range - Min.:
$37,000.00 Hiring Range - Max.:
$39,000.00 Opening Date:
08/29/2025 EEO Statement:
Equal Opportunity Employer Agency Specific Application Procedures::
If you meet the requirements of the position and would like to be considered, you must submit a state application online. Please complete the state application to include all current and previous work history and education. A resume may be uploaded for review but will NOT be used to determine if an applicant has met the qualifications for the position or substitute for completing any section of the application. Supplemental questions are considered part of the application and must be completed. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment. Applications will be accepted until 11:59 p.m. on the stated closing date. Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities Careers at DPH:
Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
Under supervision of the site supervisor, functions as a Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgments, legitimations, court orders and establishing delayed birth certificates.
Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents, or no record is found. Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes. Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations and court orders; initiates the establishment of delayed certificates. Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc. Other duties as assigned.
Minimum and Additional Requirements State Minimum Requirements:
A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation. Agency Additional Requirements: A high school diploma and three (3) years of clerical experience. Must have two (2) years of cashiering or banking experience. Ability to type at a corrected rate of 40 WPM (on-site test required). Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Preferred Qualifications
Bilingual in Spanish and English. An associate or bachelor's degree. At least six (6) years of clerical experience. Additional Comments DRIVING RECORD : If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. STATE DISASTER PLAN:
In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.
REASONABLE ACCOMMODATION:
Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.
IMMUNIZATION REQUIREMENTS : All new employees who are healthcare providers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.
EEO:
The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information. The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes: 15 days Annual (Vacation) Leave per year 15 days Sick Leave per year 13 Paid Holidays Paid Parental Leave HYBRID WORK:
The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions. Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click for additional information. S.C. Deferred Compensation Program available Retirement benefit choices *
State Retirement Plan State Optional Retirement Program
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. HYBRID WORK:
The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. The application and not an attached resume will be reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.
Yes No
02
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement.
Yes No
03
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10 year driving record. I have read and acknowledge the above statement.
Yes No
04
How did you hear about this position?
LinkedIn, Twitter, Facebook Employee Referral/Agency Recruiter College Job Board Job Fair External Job Board (SC Works, Indeed, Association) State NeoGov website (jobs.sc.gov) Other
05
Do you have a high school diploma and relevant program experience?
Yes No
06
Do you have a high school diploma and three (3) years of clerical experience
Yes No
07
Do you have an associate degree?
Yes No
08
Do you have a bachelor's degree?
Yes No
09
Do you have two (2) years of cashiering or banking experience?
Yes No
10
Can you type at a correct rate of 40 wpm?
Yes No
11
What is your experience working with confidential information/records? 12
Do you have at least six (6) years of clerical experience?
Yes No
13
Are you bilingual in Spanish and English?
Yes No
14
Would you be willing to accept a salary within the hiring range of $37,000 - $39,000?
Yes No
15
Are you a current or former SCDPH employee?
Yes No
Required Question
$37,000.00 - $39,000.00 Annually Location :
Anderson County, SC Job Type:
FTE - Full-Time Job Number:
61007177 / 179866 Agency:
SCDPH-PH Region-Upstate Opening Date:
09/14/2025 Closing Date:
9/24/2025 11:59 PM Eastern Residency Requirement:
No Class Code::
AH30 Position Number::
61007177 Normal Work Schedule::
Monday - Friday (8:30 - 5:00) Pay Grade:
GEN06 Hiring Range - Min.:
$37,000.00 Hiring Range - Max.:
$39,000.00 Opening Date:
08/29/2025 EEO Statement:
Equal Opportunity Employer Agency Specific Application Procedures::
If you meet the requirements of the position and would like to be considered, you must submit a state application online. Please complete the state application to include all current and previous work history and education. A resume may be uploaded for review but will NOT be used to determine if an applicant has met the qualifications for the position or substitute for completing any section of the application. Supplemental questions are considered part of the application and must be completed. The quality of the application presented (completeness and accuracy as well as grammar and spelling) will be considered prior to the offer of an interview. A criminal records check will be conducted prior to an offer of employment. Applications will be accepted until 11:59 p.m. on the stated closing date. Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities Careers at DPH:
Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
Under supervision of the site supervisor, functions as a Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgments, legitimations, court orders and establishing delayed birth certificates.
Assist customers in the completion of applications for certified copies of vital events. Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents, or no record is found. Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees. Reconciles any discrepancies to ensure strict accountability for audit purposes. Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations and court orders; initiates the establishment of delayed certificates. Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc. Other duties as assigned.
Minimum and Additional Requirements State Minimum Requirements:
A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation. Agency Additional Requirements: A high school diploma and three (3) years of clerical experience. Must have two (2) years of cashiering or banking experience. Ability to type at a corrected rate of 40 WPM (on-site test required). Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. Preferred Qualifications
Bilingual in Spanish and English. An associate or bachelor's degree. At least six (6) years of clerical experience. Additional Comments DRIVING RECORD : If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record. STATE DISASTER PLAN:
In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.
REASONABLE ACCOMMODATION:
Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.
IMMUNIZATION REQUIREMENTS : All new employees who are healthcare providers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.
EEO:
The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information. The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes: 15 days Annual (Vacation) Leave per year 15 days Sick Leave per year 13 Paid Holidays Paid Parental Leave HYBRID WORK:
The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions. Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click for additional information. S.C. Deferred Compensation Program available Retirement benefit choices *
State Retirement Plan State Optional Retirement Program
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. HYBRID WORK:
The option to work partially remote or adjusted work hours may be available after six (6) months of employment for approved positions. Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. The application and not an attached resume will be reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.
Yes No
02
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring. I have read and acknowledge the above statement.
Yes No
03
If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10 year driving record. I have read and acknowledge the above statement.
Yes No
04
How did you hear about this position?
LinkedIn, Twitter, Facebook Employee Referral/Agency Recruiter College Job Board Job Fair External Job Board (SC Works, Indeed, Association) State NeoGov website (jobs.sc.gov) Other
05
Do you have a high school diploma and relevant program experience?
Yes No
06
Do you have a high school diploma and three (3) years of clerical experience
Yes No
07
Do you have an associate degree?
Yes No
08
Do you have a bachelor's degree?
Yes No
09
Do you have two (2) years of cashiering or banking experience?
Yes No
10
Can you type at a correct rate of 40 wpm?
Yes No
11
What is your experience working with confidential information/records? 12
Do you have at least six (6) years of clerical experience?
Yes No
13
Are you bilingual in Spanish and English?
Yes No
14
Would you be willing to accept a salary within the hiring range of $37,000 - $39,000?
Yes No
15
Are you a current or former SCDPH employee?
Yes No
Required Question