Robert Half
Job Description
Job Description
- Deliver Tier 1 and Tier 2 support for Windows 10/11 desktops, laptops, and related hardware/software.
- Manage user identities, access, and licensing in Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint).
- Monitor and respond to helpdesk requests promptly, ensuring efficient resolution and positive user experiences.
- Prepare and roll out new Windows devices, including imaging, software deployment, and user configuration.
- Maintain accurate technical documentation and knowledge base articles for recurring issues and processes.
- Partner with other IT staff to escalate and resolve advanced or specialized technical problems.
- Follow IT security best practices and ensure compliance with organizational standards.
- 1–3 years of experience providing IT support in a helpdesk or desktop support capacity.
- Strong knowledge of Windows 10/11 operating systems, common tools, and troubleshooting techniques.
- Experience administering Microsoft 365 services (Exchange, Teams, Azure AD, etc.).
- Familiarity with Active Directory, Group Policy, and networking fundamentals.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.