Robert Half
Desktop Support Specialist Job at Robert Half in Fitchburg
Robert Half, Fitchburg, MA, US, 01420
Job Description
Job Description
Position Overview:
The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.
Essential Duties and Responsibilities:
•Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.
•Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.
•Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment
•Work with Vendors to resolve system and network issues
•Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.
•Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.
•Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards
•Maintain documentation on hardware and software configuration, network configuration, and computer inventory
•Maintain software solutions and hardware driver updates from vendors
•Perform client support of MOC desktop applications
•Manage the MOC Door Access Control and Video systems at over 20 locations
•Manage cell phone and tablet provisioning along with the MDM solution
•Manage print server to optimize copier use throughout the agency
•Understanding of the OSI model and its application in troubleshooting
•Perform other related duties as assigned
Required Qualifications and Skills:
•Associate degree or higher in computer science or related field
•Minimum 2 years of experience
•Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components
•Expert knowledge of Windows OS and advanced knowledge of Office suites
•Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.
•Ability to prioritize tasks and manage competing demands
•Excellent customer service, organizational, oral and written communication skills
•Must be a self-motivated team player and have a willingness to learn and teach
•Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plusAndroid Development, Cisco Technologies, Citrix Technologies, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments
The Senior Desktop Support Specialist is responsible for the daily management of the IT Helpdesk, resolving system and network issues, and working on enterprise projects as assigned. This is a forward-facing position with direct contact with staff and vendors.
Essential Duties and Responsibilities:
•Manage MOC helpdesk system. Dispatch tickets to various IT staff contingent on the level of identified issue; ensure resolution and proper documentation for all tickets. The position will respond to level 2 and level 3 support requests.
•Manage user accounts in a Windows active directory hybrid environment. Establish new users with appropriate permissions and SSO applications. Remove users as necessary.
•Work with user departments to maintain file structure and data within a 365 Sharepoint/OneDrive environment
•Work with Vendors to resolve system and network issues
•Install and troubleshoot computer software, including Microsoft Operating Systems, MS Office, Citrix, VPN, and Adobe, etc. Perform updates as necessary.
•Install and troubleshoot computer hardware (desktops, laptops, printers and related peripherals) on site and remote. Ensure hardware is ready for new hires.
•Work with IT Head to ensure the user systems (laptops) are managed and replaced in line with agency standards
•Maintain documentation on hardware and software configuration, network configuration, and computer inventory
•Maintain software solutions and hardware driver updates from vendors
•Perform client support of MOC desktop applications
•Manage the MOC Door Access Control and Video systems at over 20 locations
•Manage cell phone and tablet provisioning along with the MDM solution
•Manage print server to optimize copier use throughout the agency
•Understanding of the OSI model and its application in troubleshooting
•Perform other related duties as assigned
Required Qualifications and Skills:
•Associate degree or higher in computer science or related field
•Minimum 2 years of experience
•Demonstrated strong working knowledge of desktop and laptop hardware, applications and networking components
•Expert knowledge of Windows OS and advanced knowledge of Office suites
•Experience troubleshooting desktop issues (Windows, Microsoft Outlook, Microsoft Office, browsers, printing, etc.) and providing remote IT assistance via phone and remote support tools.
•Ability to prioritize tasks and manage competing demands
•Excellent customer service, organizational, oral and written communication skills
•Must be a self-motivated team player and have a willingness to learn and teach
•Certificate for: COMPTIA+, Network+, Microsoft Azure or experience with SharePoint and OneDrive in Microsoft 365, experience With Kaseya and IT Glue are a plusAndroid Development, Cisco Technologies, Citrix Technologies, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deployments