Serondanetwork
Job Position: Customer Service Representative
Company:
Think Tell Junction Location:
Washington, DC Salary:
$42,000 - $53,000 per year Job Type:
Full-time Work Type: In-person (strictly on-site) About Us
Think Tell Junction is a leading company in communications solutions, dedicated to transforming the way businesses connect and communicate. Our innovative services help organizations achieve more efficient, impactful, and secure communications. We value professionalism, inclusivity, and growth within our team and aim to foster a dynamic work environment for all. Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our vibrant team. In this role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and professionally. The ideal candidate will possess exceptional communication skills, both written and verbal, and have a knack for problem-solving in fast-paced environments. Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and issues effectively while maintaining a positive attitude. Provide accurate information about products and services to customers. Document all customer interactions and feedback in the CRM system for future reference. Assist in the training and onboarding of new team members as needed. Collaborate with other departments to address customer concerns and improve service delivery. Skills & Qualifications
High school diploma or equivalent; additional education in customer service or related field is a plus. Proven experience in a customer service role, preferably in a call center or retail environment. Outstanding communication skills, both written and verbal, with a strong focus on customer interaction. Ability to work in a fast-paced environment while managing multiple tasks and priorities. Proficient in using computers, including Microsoft Office Suite and CRM software. Strong problem-solving skills and a customer-centric mindset. Benefits
Competitive salary with opportunities for growth. Comprehensive health, dental, and vision insurance. Paid time off and holidays. 401(k) retirement plan with company match. Ongoing training and professional development programs. Join Think Tell Junction to be a part of a vibrant team where you can grow and make an impact in a fast-paced, customer-focused environment. If youre ready to bring your professionalism and energy to our front office team, we encourage you to apply today. Note:
On-campus work in Washington, DC. #J-18808-Ljbffr
Think Tell Junction Location:
Washington, DC Salary:
$42,000 - $53,000 per year Job Type:
Full-time Work Type: In-person (strictly on-site) About Us
Think Tell Junction is a leading company in communications solutions, dedicated to transforming the way businesses connect and communicate. Our innovative services help organizations achieve more efficient, impactful, and secure communications. We value professionalism, inclusivity, and growth within our team and aim to foster a dynamic work environment for all. Job Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our vibrant team. In this role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries and concerns are addressed promptly and professionally. The ideal candidate will possess exceptional communication skills, both written and verbal, and have a knack for problem-solving in fast-paced environments. Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Resolve customer complaints and issues effectively while maintaining a positive attitude. Provide accurate information about products and services to customers. Document all customer interactions and feedback in the CRM system for future reference. Assist in the training and onboarding of new team members as needed. Collaborate with other departments to address customer concerns and improve service delivery. Skills & Qualifications
High school diploma or equivalent; additional education in customer service or related field is a plus. Proven experience in a customer service role, preferably in a call center or retail environment. Outstanding communication skills, both written and verbal, with a strong focus on customer interaction. Ability to work in a fast-paced environment while managing multiple tasks and priorities. Proficient in using computers, including Microsoft Office Suite and CRM software. Strong problem-solving skills and a customer-centric mindset. Benefits
Competitive salary with opportunities for growth. Comprehensive health, dental, and vision insurance. Paid time off and holidays. 401(k) retirement plan with company match. Ongoing training and professional development programs. Join Think Tell Junction to be a part of a vibrant team where you can grow and make an impact in a fast-paced, customer-focused environment. If youre ready to bring your professionalism and energy to our front office team, we encourage you to apply today. Note:
On-campus work in Washington, DC. #J-18808-Ljbffr