Think Tell Junction
Job Position: Customer Service Specialist
Company:
Think Tell Junction Location: Washington, DC Salary:
$42,000 - $53,000 per year Job Type:
Full-time
Work Type: In-person (strictly on-site)
About Us Think Tell Junction is a leading company in communications solutions, dedicated to transforming the way businesses connect and communicate. Our innovative services help organizations achieve more efficient, impactful, and secure communications. We value professionalism, inclusivity, and growth within our team and aim to foster a dynamic work environment for all.
Job Description
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service that fosters positive relationships and enhances customer satisfaction. As a Customer Service Specialist, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner
Resolve customer issues effectively while maintaining a positive demeanor
Provide detailed product and service information to customers
Document customer interactions and feedback in our CRM system
Participate in training sessions to stay updated on product knowledge
Work collaboratively with team members and other departments to improve customer satisfaction
Skills & Qualifications
Proven experience in a customer service role or similar position
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment while managing multiple tasks
Familiarity with CRM systems and customer service software
Empathy and patience when dealing with customer concerns
Benefits
Competitive salary with opportunities for growth.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
401(k) retirement plan with company match.
Ongoing training and professional development programs.
Join Think Tell Junction to be a part of a vibrant team where you can grow and make an impact in a fast-paced, customer-focused environment.
If you’re ready to bring your professionalism and energy to our front office team, we encourage you to apply today
Note On-campus work in Washington, DC
Think Tell Junction Location: Washington, DC Salary:
$42,000 - $53,000 per year Job Type:
Full-time
Work Type: In-person (strictly on-site)
About Us Think Tell Junction is a leading company in communications solutions, dedicated to transforming the way businesses connect and communicate. Our innovative services help organizations achieve more efficient, impactful, and secure communications. We value professionalism, inclusivity, and growth within our team and aim to foster a dynamic work environment for all.
Job Description
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service that fosters positive relationships and enhances customer satisfaction. As a Customer Service Specialist, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner
Resolve customer issues effectively while maintaining a positive demeanor
Provide detailed product and service information to customers
Document customer interactions and feedback in our CRM system
Participate in training sessions to stay updated on product knowledge
Work collaboratively with team members and other departments to improve customer satisfaction
Skills & Qualifications
Proven experience in a customer service role or similar position
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work in a fast-paced environment while managing multiple tasks
Familiarity with CRM systems and customer service software
Empathy and patience when dealing with customer concerns
Benefits
Competitive salary with opportunities for growth.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
401(k) retirement plan with company match.
Ongoing training and professional development programs.
Join Think Tell Junction to be a part of a vibrant team where you can grow and make an impact in a fast-paced, customer-focused environment.
If you’re ready to bring your professionalism and energy to our front office team, we encourage you to apply today
Note On-campus work in Washington, DC