Iowa Department of Administrative Services
Eligibility Determinations Administrative Support Assistant 3
Iowa Department of Administrative Services, Des Moines, Iowa, United States, 50319
Eligibility Determinations Administrative Support Assistant 3
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Eligibility Determinations Administrative Support Assistant 3
Salary
$41,100.80 - $60,174.40 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
26-00683
Agency
400 Health & Human Services - Community Access Eligibility
Division
Health and Human Services - Community Access Eligibility
Opening Date
09/15/2025
Closing Date
9/25/2025 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Melissa Nation - melissa.nation@hhs.iowa.gov
Description
Questions
Job Description
The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking anAdministrative Support Assistant 3to perform clerical support duties in the Lucas Building office. This position provides administrative assistance and confidential secretarial duties to the Field Eligibility Determinations Director and Leadership Team. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM - 4:30 PM.
New hires will start at the base salary of $19.76 hourly, $1,580.80 biweekly, $41,100.80 annually.
Core Essential Functions
Provide administrative assistance including composing letters and minutes; maintaining appointment schedules; making travel arrangements; reading, sorting and distributing mail; arranging and setting up meetings; greeting and screening visitors and callers; tracking and entering data into databases; coordinating responses to Requests for Information (RFI); maintaining up-to-date telephone, mail and email contacts; making referrals to appropriate staff or personally resolving issues; and copying and filing as needed.
Serve as a liaison with the Community Access, Economic Assistance, in responding to and investigating client complaints.
Communicate effectively verbally and in writing; display active listening skills.
Deal calmly and effectively with high stress situations
Attend staff meetings and training sessions.
Perform back-up responsibilities for all clerical staff or as assigned.
This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:
Interact with employees and customers in a manner that is consistent with quality customer service delivery.
Comprehend and adhere to confidentiality and security provisions.
Prioritize tasks and time to meet established performance goals and critical deadlines.
Work productively in a team environment.
Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
Maintain high attendance and report to work on time.
Use critical thinking skills, prioritize work, and work under pressure.
Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here .
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?
Yes
No
04
Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Yes
No
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?
Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
I am not a current permanent State of Iowa executive branch employee
I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
06
Which best describes your education and experience? (if multiple responses apply for you, please choose the one that has the higher points)
Bachelor’s Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Associate’s Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (i.e.: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Not Applicable
07
How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs?
Five or more years
Four to five years
Three to four years
Two to three years
One to two years
Less than one year
08
How many years of full-time work experience do you have in determining eligibility, need and benefits (or similar experience) for a client?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
09
How many years of full-time work experience do you have utilizing independent judgement to make correct decisions based on information received?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
10
How many years of full-time work experience do you have interpreting information received and determining whether it meets criteria found in various policies or regulations?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
11
How many years of full-time work experience do you have utilizing computer systems to document information while simultaneously obtaining it from the caller?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
Required Question
Employer
State of Iowa
Website
hhs.iowa.gov
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5080093)
Apply
Eligibility Determinations Administrative Support Assistant 3
Salary
$41,100.80 - $60,174.40 Annually
Location
Des Moines - 50319 - Polk County, IA
Job Type
Full-time
Job Number
26-00683
Agency
400 Health & Human Services - Community Access Eligibility
Division
Health and Human Services - Community Access Eligibility
Opening Date
09/15/2025
Closing Date
9/25/2025 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Melissa Nation - melissa.nation@hhs.iowa.gov
Description
Questions
Job Description
The Iowa Department of Health & Human Services (HHS), Community Access and Eligibility Division, is seeking anAdministrative Support Assistant 3to perform clerical support duties in the Lucas Building office. This position provides administrative assistance and confidential secretarial duties to the Field Eligibility Determinations Director and Leadership Team. This is a full-time opportunity, Monday - Friday with work hours being from 8:00 AM - 4:30 PM.
New hires will start at the base salary of $19.76 hourly, $1,580.80 biweekly, $41,100.80 annually.
Core Essential Functions
Provide administrative assistance including composing letters and minutes; maintaining appointment schedules; making travel arrangements; reading, sorting and distributing mail; arranging and setting up meetings; greeting and screening visitors and callers; tracking and entering data into databases; coordinating responses to Requests for Information (RFI); maintaining up-to-date telephone, mail and email contacts; making referrals to appropriate staff or personally resolving issues; and copying and filing as needed.
Serve as a liaison with the Community Access, Economic Assistance, in responding to and investigating client complaints.
Communicate effectively verbally and in writing; display active listening skills.
Deal calmly and effectively with high stress situations
Attend staff meetings and training sessions.
Perform back-up responsibilities for all clerical staff or as assigned.
This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:
Interact with employees and customers in a manner that is consistent with quality customer service delivery.
Comprehend and adhere to confidentiality and security provisions.
Prioritize tasks and time to meet established performance goals and critical deadlines.
Work productively in a team environment.
Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
Maintain high attendance and report to work on time.
Use critical thinking skills, prioritize work, and work under pressure.
Use independent judgement to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
Benefits
Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:
Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
For additional information on benefits click here .
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.
Background Checks
Applicants will be required to complete a background check to be considered for this position.
The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?
Yes
No
04
Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Yes
No
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?
Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
I am not a current permanent State of Iowa executive branch employee
I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
06
Which best describes your education and experience? (if multiple responses apply for you, please choose the one that has the higher points)
Bachelor’s Degree (or higher) or 4 plus years work experience with a major/emphasis in a Human Services related field (ie: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Associate’s Degree or 2 plus years work experience with a major/emphasis in a Human Services related field (i.e.: Social Work, Counseling, Public Administration, Human Resources, Communications, Criminal Justice, Paralegal)
Not Applicable
07
How many years of full-time work experience do you have communicating with internal and external clients and customers in a call center environment to meet their needs?
Five or more years
Four to five years
Three to four years
Two to three years
One to two years
Less than one year
08
How many years of full-time work experience do you have in determining eligibility, need and benefits (or similar experience) for a client?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
09
How many years of full-time work experience do you have utilizing independent judgement to make correct decisions based on information received?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
10
How many years of full-time work experience do you have interpreting information received and determining whether it meets criteria found in various policies or regulations?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
11
How many years of full-time work experience do you have utilizing computer systems to document information while simultaneously obtaining it from the caller?
Five or more years
Four to less than five years
Three to less than four years
Two to less than three years
One to less than two years
Less than one year
Required Question
Employer
State of Iowa
Website
hhs.iowa.gov
Apply
Please verify your email addressVerify Email