Iowa Department of Administrative Services
Administrative Support Assistant 3 - Ankeny
Iowa Department of Administrative Services, Ankeny, Iowa, United States, 50015
Administrative Support Assistant 3 - Ankeny
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5083288)
Apply
Administrative Support Assistant 3 - Ankeny
Salary
$41,100.80 - $60,174.40 Annually
Location
Ankeny - 50021 - Polk County, IA
Job Type
Full-time
Job Number
26-00710
Agency
645 Iowa Department of Transportation
Opening Date
09/17/2025
Closing Date
9/28/2025 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Charles Cunningham - Charles.Cunningham@iowadot.us
Description
Questions
Job Description
Are you looking for a new opportunity? Do you want to be a part of the Iowa Department of Transportation's (DOT) commitment to service? If so, look no further! Our Motor Vehicle Division is looking to fill anAdministrative Support Assistant 3position in our Information Center.
Our Mission:
Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. We care deeply about providing exceptional service to Iowans. Join us on our journey to become the role model for public service nationwide.
Contributing to Our Mission:
As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state by providing upbeat, quality and professional customer service and meet customer needs in all program areas of the office. This is done by reviewing applications, requesting personal information from motor vehicle records and maintain records of current Driver's Privacy Protection Act agreements.
Shift: Monday - Friday, 8:00 AM - 4:30 PM
Your Responsibilities:
Answer telephone inquiries from the general public and government agencies inquiring into their driving or registration privileges. These calls must be correctly handled in a timely and professional manner explaining Iowa law, procedures and the steps needed to reinstate their driving privileges.
Review and process information from various sources such as the court, county attorneys, police officers, and insurance companies to maintain driving records as required by Iowa Code and Federal Laws and Regulations.
Assist customers with scheduling appointments to visit our service center.
What Makes You Stand Out?
Positive attitude
Top notch customer service
Problem solving
Organization skills
Time management
Prefers a team-oriented environment
Special Requirements:
This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37.
What we offer YOU:
Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here (https://das.iowa.gov/media/4378/download?inline=) .
Opportunities for professional growth and development.
Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
Optional 401A plan with employer contributions.
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !
Be the newest member of our team! You have the freedom to flourish in Iowa – Apply today!
The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?
Yes
No
04
Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Yes
No
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?
Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
I am not a current permanent State of Iowa executive branch employee
I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
06
To best answer the following questions, focus on one specific situation/task in as much detail as possible and avoid generic responses. Give a specific example of excellent customer service you provided. What makes this a good example?
07
Think of a time when you had many demands placed on your time. How did you ensure that you met the needs of customers while fulfilling all other job responsibilities?
Required Question
Employer
State of Iowa
Agency
645 Iowa Department of Transportation
Address
800 Lincoln Way
Ames, Iowa, 50010
Website
https://iowadot.gov/careers/
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5083288)
Apply
Administrative Support Assistant 3 - Ankeny
Salary
$41,100.80 - $60,174.40 Annually
Location
Ankeny - 50021 - Polk County, IA
Job Type
Full-time
Job Number
26-00710
Agency
645 Iowa Department of Transportation
Opening Date
09/17/2025
Closing Date
9/28/2025 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Charles Cunningham - Charles.Cunningham@iowadot.us
Description
Questions
Job Description
Are you looking for a new opportunity? Do you want to be a part of the Iowa Department of Transportation's (DOT) commitment to service? If so, look no further! Our Motor Vehicle Division is looking to fill anAdministrative Support Assistant 3position in our Information Center.
Our Mission:
Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception. We care deeply about providing exceptional service to Iowans. Join us on our journey to become the role model for public service nationwide.
Contributing to Our Mission:
As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state by providing upbeat, quality and professional customer service and meet customer needs in all program areas of the office. This is done by reviewing applications, requesting personal information from motor vehicle records and maintain records of current Driver's Privacy Protection Act agreements.
Shift: Monday - Friday, 8:00 AM - 4:30 PM
Your Responsibilities:
Answer telephone inquiries from the general public and government agencies inquiring into their driving or registration privileges. These calls must be correctly handled in a timely and professional manner explaining Iowa law, procedures and the steps needed to reinstate their driving privileges.
Review and process information from various sources such as the court, county attorneys, police officers, and insurance companies to maintain driving records as required by Iowa Code and Federal Laws and Regulations.
Assist customers with scheduling appointments to visit our service center.
What Makes You Stand Out?
Positive attitude
Top notch customer service
Problem solving
Organization skills
Time management
Prefers a team-oriented environment
Special Requirements:
This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37.
What we offer YOU:
Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be found here (https://das.iowa.gov/media/4378/download?inline=) .
Opportunities for professional growth and development.
Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
Optional 401A plan with employer contributions.
Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !
Be the newest member of our team! You have the freedom to flourish in Iowa – Apply today!
The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation includes an interpreter, translator, written materials, modified equipment/devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Two years of full-time work experience in general office, clerical, data entry/processing, or related work.
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
For more information click on thislink to view the job description (https://das.iowa.gov/media/4906/download?inline=)
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Do you have two years of full-time work experience in general office, clerical, data entry/processing, or related work?
Yes
No
04
Do you have a total of two years of education and/or full-time work experience in general office, clerical, data entry/processing, or related work? Thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Yes
No
05
Are you a current permanent State of Iowa executive branch employee? IF YES - Do you have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1?
Yes - I am a current permanent State of Iowa executive branch employee AND have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1.
I am not a current permanent State of Iowa executive branch employee
I am a current permanent State of Iowa executive branch employee BUT DO NOT have current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
06
To best answer the following questions, focus on one specific situation/task in as much detail as possible and avoid generic responses. Give a specific example of excellent customer service you provided. What makes this a good example?
07
Think of a time when you had many demands placed on your time. How did you ensure that you met the needs of customers while fulfilling all other job responsibilities?
Required Question
Employer
State of Iowa
Agency
645 Iowa Department of Transportation
Address
800 Lincoln Way
Ames, Iowa, 50010
Website
https://iowadot.gov/careers/
Apply
Please verify your email addressVerify Email