Compunnel, Inc.
IT Desktop Support Job at Compunnel, Inc. in Painted Post
Compunnel, Inc., Painted Post, NY, US
Job Description
Job Description
Company Description
Job Summary
The IT Desktop Support will provide technical assistance and support for incoming service requests and incidents related to computer systems, software, hardware, and infrastructure both in-person and remotely from a manufacturing facility. The technician will utilize internal training, prior knowledge, and informed judgment to diagnose, resolve, or appropriately route tickets in accordance with documented processes. This role emphasizes technical troubleshooting, customer engagement, and delivering excellent in-person support while adhering to service management principles and team guidelines.
Job Responsibilities
- Provide technical support for hardware, software, and infrastructure issues both onsite and remotely
- Perform Active Directory administration and support corporate mobile devices
- Support cloud applications (OneDrive, Box, Office 365, etc.) and troubleshoot Cisco VPN connectivity
- Provide support for Citrix connectivity and remediate Symantec Endpoint Protection issues
- Use Dameware for remote connections and Altiris Deployment Server for device imaging
- Manage IT assets, install/configure Adobe products, Check Point endpoint software, and browser support
- Troubleshoot and install printer drivers, conference room equipment, and IP telephony devices
- Administer Box users, provide Cisco WebEx support, and utilize ServiceNow for ticketing
- Perform standard device imaging via USB/PXE servers
- Handle hardware ordering, deployment, documentation, knowledge base usage, and records management
- Schedule customers, provide follow-ups, and move end user equipment (disconnect/reconnect)
- Participate in projects, multi-team collaboration, and technical roundtables
- Perform Smart-Hands tasks/functions beyond standard operational work
- Maintain customer communication, follow-up on requests, and provide status updates
- Adhere to SLA, priority matrix, and customer service standards
Required Skills
- Strong troubleshooting and problem-solving skills
- Proficiency with Microsoft Windows 11, MS Office 365 Suite, and common enterprise applications
- Familiarity with networking (VPN, Citrix), endpoint protection, and device imaging
- Strong customer service and interpersonal communication skills
- Ability to manage multiple tasks with attention to detail and organization
- Capable of lifting equipment up to 40 pounds
Preferred Skills
- Experience supporting Cisco WebEx, Box administration, and ServiceNow
- Knowledge of Altiris Deployment, Dameware, and Symantec Endpoint Protection
- Familiarity with conference room equipment, IP telephony, and Check Point software
- Experience working in a manufacturing or corporate environment
Certifications
Preferred: CompTIA IT Fundamentals, CompTIA A+, CompTIA Cloud+, CompTIA Mobility+, CompTIA Network+, CompTIA Server+
Education
High School Diploma or GED (required)
Associate Degree preferred
Experience
Minimum 1+ year of hardware experience (beyond imaging/deployment)
Minimum 1+ year of customer service / in-person support experience
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.
Company Description
Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.