ReturnPro
Join to apply for the
Account Manager
role at
ReturnPro 5 days ago Be among the first 25 applicants Join to apply for the
Account Manager
role at
ReturnPro Get AI-powered advice on this job and more exclusive features. Position: Account Manager
At ReturnPro, we help leading retailers and brands turn returns into results. As an Description
Position: Account Manager
At ReturnPro, we help leading retailers and brands turn returns into results. As an
Account Manager , you will serve as the strategic partner for a portfolio of high-value client accounts. You will be responsible for nurturing relationships, driving customer value, delivering on contractual commitments, and unlocking opportunities for growth across our reverse logistics and returns technology services. This is a high-impact role requiring cross-functional collaboration, operational acumen, and a customer-first mindset.
Responsibilities
Primary Responsibilities/Essential Functions
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. The selected candidate may perform other related duties assigned to meet the ongoing needs of the business.
Own the full client relationship lifecycle for assigned enterprise accounts, acting as the key point of contact and trusted advisor Develop and execute strategic account plans to deliver business value and achieve revenue growth targets Translate client goals into actionable roadmaps, partnering with Operations, Product, and Technology teams to ensure exceptional service delivery Conduct regular QBRs and strategic planning sessions with client stakeholders to align on KPIs, identify optimization areas, and renew commitments Manage client expectations and contract performance, ensuring SLAs are met and issues are resolved proactively Identify upsell and cross-sell opportunities, supporting the sales team with solution definition and positioning Track activities and progress in CRM (Salesforce preferred), maintaining accurate records, forecasts, and renewal timelines Stay current on industry trends, competitor offerings, and retail technology advancements to guide client conversations Collaborate with Marketing and Product teams to refine service offerings based on client feedback and market demand Represent ReturnPro at industry events, tradeshows, and client workshops as needed
Qualifications
35 years of experience in B2B account management, client success, or consultative sales, preferably in SaaS, logistics, or supply chain Proven success managing enterprise-level accounts with measurable impact on retention and growth Strong understanding of contract terms, service-level agreements (SLAs), and KPI management Proficiency with CRM tools; Excel skills required for reporting and client analytics Ability to craft and deliver compelling presentations to senior executives and operational leaders Exceptional communication, relationship-building, and negotiation skills Familiarity with retail, logistics, or e-commerce ecosystems is a strong plus Experience with SQL, API integrations, or technical solution scoping is a bonus Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment Strong problem-solving skills with a bias for action and continuous improvement Self-driven and collaborative, with a commitment to ReturnPros values Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Technology, Information and Internet Referrals increase your chances of interviewing at ReturnPro by 2x Sign in to set job alerts for Account Manager roles.
Medley, FL $69,900.00-$117,000.00 2 weeks ago Regional Sales Manager - Southeast (Office Coffee)
Miami, FL $95,000.00-$118,000.00 6 days ago Miami, FL $70,000.00-$80,000.00 4 days ago Business Development Account Manager- Miami Gardens
Miami, FL $60,000.00-$66,000.00 3 weeks ago Fort Lauderdale, FL $70,000.00-$100,000.00 4 weeks ago Account Manager, Luxury & Hospitality Sales
Miami, FL $70,000.00-$100,000.00 4 weeks ago Head of Sales Operations - ENT and Global Accounts
Miami, FL $167,000.00-$207,000.00 1 week ago Account Manager, Strategic Partnerships | Field-Based Healthcare Liaison | Miami, Florida
Miami, FL $75,000.00-$85,000.00 4 days ago Miami, FL $80,000.00-$85,000.00 4 days ago Amazon E-commerce Account Manager (Miami)
Miami, FL $100,000.00-$115,000.00 3 weeks ago Miami, FL $37,000.00-$95,000.00 3 weeks ago Miami, FL $205,000.00-$240,000.00 2 weeks ago Fort Lauderdale, FL $55,000.00-$70,000.00 4 days ago Miami, FL $60,000.00-$80,000.00 4 days ago Account Manager, Ophthalmics - Miami, FL
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Account Manager
role at
ReturnPro 5 days ago Be among the first 25 applicants Join to apply for the
Account Manager
role at
ReturnPro Get AI-powered advice on this job and more exclusive features. Position: Account Manager
At ReturnPro, we help leading retailers and brands turn returns into results. As an Description
Position: Account Manager
At ReturnPro, we help leading retailers and brands turn returns into results. As an
Account Manager , you will serve as the strategic partner for a portfolio of high-value client accounts. You will be responsible for nurturing relationships, driving customer value, delivering on contractual commitments, and unlocking opportunities for growth across our reverse logistics and returns technology services. This is a high-impact role requiring cross-functional collaboration, operational acumen, and a customer-first mindset.
Responsibilities
Primary Responsibilities/Essential Functions
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position. The selected candidate may perform other related duties assigned to meet the ongoing needs of the business.
Own the full client relationship lifecycle for assigned enterprise accounts, acting as the key point of contact and trusted advisor Develop and execute strategic account plans to deliver business value and achieve revenue growth targets Translate client goals into actionable roadmaps, partnering with Operations, Product, and Technology teams to ensure exceptional service delivery Conduct regular QBRs and strategic planning sessions with client stakeholders to align on KPIs, identify optimization areas, and renew commitments Manage client expectations and contract performance, ensuring SLAs are met and issues are resolved proactively Identify upsell and cross-sell opportunities, supporting the sales team with solution definition and positioning Track activities and progress in CRM (Salesforce preferred), maintaining accurate records, forecasts, and renewal timelines Stay current on industry trends, competitor offerings, and retail technology advancements to guide client conversations Collaborate with Marketing and Product teams to refine service offerings based on client feedback and market demand Represent ReturnPro at industry events, tradeshows, and client workshops as needed
Qualifications
35 years of experience in B2B account management, client success, or consultative sales, preferably in SaaS, logistics, or supply chain Proven success managing enterprise-level accounts with measurable impact on retention and growth Strong understanding of contract terms, service-level agreements (SLAs), and KPI management Proficiency with CRM tools; Excel skills required for reporting and client analytics Ability to craft and deliver compelling presentations to senior executives and operational leaders Exceptional communication, relationship-building, and negotiation skills Familiarity with retail, logistics, or e-commerce ecosystems is a strong plus Experience with SQL, API integrations, or technical solution scoping is a bonus Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment Strong problem-solving skills with a bias for action and continuous improvement Self-driven and collaborative, with a commitment to ReturnPros values Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Sales and Business Development Industries
Technology, Information and Internet Referrals increase your chances of interviewing at ReturnPro by 2x Sign in to set job alerts for Account Manager roles.
Medley, FL $69,900.00-$117,000.00 2 weeks ago Regional Sales Manager - Southeast (Office Coffee)
Miami, FL $95,000.00-$118,000.00 6 days ago Miami, FL $70,000.00-$80,000.00 4 days ago Business Development Account Manager- Miami Gardens
Miami, FL $60,000.00-$66,000.00 3 weeks ago Fort Lauderdale, FL $70,000.00-$100,000.00 4 weeks ago Account Manager, Luxury & Hospitality Sales
Miami, FL $70,000.00-$100,000.00 4 weeks ago Head of Sales Operations - ENT and Global Accounts
Miami, FL $167,000.00-$207,000.00 1 week ago Account Manager, Strategic Partnerships | Field-Based Healthcare Liaison | Miami, Florida
Miami, FL $75,000.00-$85,000.00 4 days ago Miami, FL $80,000.00-$85,000.00 4 days ago Amazon E-commerce Account Manager (Miami)
Miami, FL $100,000.00-$115,000.00 3 weeks ago Miami, FL $37,000.00-$95,000.00 3 weeks ago Miami, FL $205,000.00-$240,000.00 2 weeks ago Fort Lauderdale, FL $55,000.00-$70,000.00 4 days ago Miami, FL $60,000.00-$80,000.00 4 days ago Account Manager, Ophthalmics - Miami, FL
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr