GdC Beauty Group
Trade Operations & Customer Support Executive Miami
GdC Beauty Group, Miami, Florida, us, 33222
Trade Operations & Customer Support Executive – Miami
We are looking for a highly organised and proactive Trade Operations & Customer Support Executive, based in Miami, Florida, to join our growing team. This full-time role is critical to ensuring the smooth day-to-day running of our business operations and providing seamless support to our sales, customer service, and trade teams. You’ll help keep internal processes running efficiently while delivering exceptional service to trade partners and customers.
Key Responsibilities
Business Operations & Admin: Manage day-to-day administrative tasks in Business Central and across general operations; handle order processing, sample logistics, and internal coordination; maintain and update customer records in our CRM system; support finance-related tasks including trade invoice follow-ups and education payment queries.
Customer Service: Respond to incoming trade and customer service enquiries with prompt, professional resolution; liaise with logistics, finance, and marketing teams to support issue resolution; provide operational support to Business Development Managers; assist with the creation of promotional deals with the global team; track and follow up on trade partner requests, open orders, and field queries.
What We Are Looking For
Strong organisational and multitasking skills; detail-oriented with initiative
Excellent written and verbal communication skills
Ability to manage and prioritise multiple workstreams with confidence
Previous experience using ERP/CRM systems (e.g., Business Central) is a plus
Team player with a positive, solutions-oriented attitude
Based in Miami
Employment Details
Job function: Trade Operations & Customer Support
Seniority level: Associate
Employment type: Full-time
Industry: Personal Care Product Manufacturing
Miami, FL
#J-18808-Ljbffr
Key Responsibilities
Business Operations & Admin: Manage day-to-day administrative tasks in Business Central and across general operations; handle order processing, sample logistics, and internal coordination; maintain and update customer records in our CRM system; support finance-related tasks including trade invoice follow-ups and education payment queries.
Customer Service: Respond to incoming trade and customer service enquiries with prompt, professional resolution; liaise with logistics, finance, and marketing teams to support issue resolution; provide operational support to Business Development Managers; assist with the creation of promotional deals with the global team; track and follow up on trade partner requests, open orders, and field queries.
What We Are Looking For
Strong organisational and multitasking skills; detail-oriented with initiative
Excellent written and verbal communication skills
Ability to manage and prioritise multiple workstreams with confidence
Previous experience using ERP/CRM systems (e.g., Business Central) is a plus
Team player with a positive, solutions-oriented attitude
Based in Miami
Employment Details
Job function: Trade Operations & Customer Support
Seniority level: Associate
Employment type: Full-time
Industry: Personal Care Product Manufacturing
Miami, FL
#J-18808-Ljbffr