Compunnel
JOB SUMMARY
The Client Support Service Professional will be responsible for handling incoming phone calls regarding various service inquiries on Morgan Stanley accounts. This role requires delivering accurate and efficient responses while consistently meeting key departmental performance metrics. Support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, as well as general account and financial-related inquiries. The ideal candidate will be highly professional, career-driven, and committed to providing world-class client service.
Key Responsibilities Respond to inbound client calls and provide support for Morgan Stanley Cash Management products and services. Assist clients with Morgan Stanley Online and Mobile App navigation and troubleshooting. Address general account and financial-related inquiries with accuracy and efficiency. Consistently achieve or exceed departmental performance metrics and quality standards. Maintain professionalism, confidentiality, and a positive demeanor in all client interactions. Collaborate with peers and contribute to a fast-paced, team-oriented environment. Quickly adapt to process and system changes within the financial service center.
Years of Experience
Previous contact center experience preferred (1+ year).
Education
College degree preferred.
Required Qualifications Strong verbal and written communication skills. High attention to detail and accuracy in handling client inquiries. Ability to multi-task and prioritize tasks in a high-volume environment. Team-oriented mindset with a client-first approach. Strong organizational and problem-solving skills. Preferred Qualifications
Experience working in a financial services or banking environment. Familiarity with cash management products and digital banking platforms.
The Client Support Service Professional will be responsible for handling incoming phone calls regarding various service inquiries on Morgan Stanley accounts. This role requires delivering accurate and efficient responses while consistently meeting key departmental performance metrics. Support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, as well as general account and financial-related inquiries. The ideal candidate will be highly professional, career-driven, and committed to providing world-class client service.
Key Responsibilities Respond to inbound client calls and provide support for Morgan Stanley Cash Management products and services. Assist clients with Morgan Stanley Online and Mobile App navigation and troubleshooting. Address general account and financial-related inquiries with accuracy and efficiency. Consistently achieve or exceed departmental performance metrics and quality standards. Maintain professionalism, confidentiality, and a positive demeanor in all client interactions. Collaborate with peers and contribute to a fast-paced, team-oriented environment. Quickly adapt to process and system changes within the financial service center.
Years of Experience
Previous contact center experience preferred (1+ year).
Education
College degree preferred.
Required Qualifications Strong verbal and written communication skills. High attention to detail and accuracy in handling client inquiries. Ability to multi-task and prioritize tasks in a high-volume environment. Team-oriented mindset with a client-first approach. Strong organizational and problem-solving skills. Preferred Qualifications
Experience working in a financial services or banking environment. Familiarity with cash management products and digital banking platforms.