Compunnel
JOB SUMMARY
The Client Support Service Professional will be responsible for handling incoming phone calls regarding various service inquiries on Morgan Stanley accounts. This role requires providing accurate and efficient responses while consistently meeting key departmental performance metrics. The support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, as well as general account and financial-related inquiries. This role requires professionalism, a client-first attitude, and the ability to thrive in a fast-paced, team-oriented environment.
Key Responsibilities Handle inbound client calls and provide support on Morgan Stanley Cash Management products and services. Assist clients with Morgan Stanley Online and Mobile App navigation and functionality. Address general account and financial-related inquiries with accuracy and efficiency. Consistently meet or exceed departmental performance metrics. Maintain a professional and positive demeanor in all client interactions. Adapt quickly to process changes and contribute to a collaborative team environment. Years of Experience
Previous contact center experience preferred (1+ year).
Education
College degree preferred.
Required Qualifications
Strong verbal and written communication skills. High attention to detail and accuracy in handling client requests. Ability to multi-task in a fast-paced, high-volume environment. Team-oriented mindset with a client-focused approach. Strong problem-solving and organizational skills. Preferred Qualifications
Experience in a financial service center environment. Familiarity with cash management products and online/mobile banking platforms.
The Client Support Service Professional will be responsible for handling incoming phone calls regarding various service inquiries on Morgan Stanley accounts. This role requires providing accurate and efficient responses while consistently meeting key departmental performance metrics. The support areas include Morgan Stanley Cash Management products and services, Morgan Stanley Online (client website) and Mobile app, as well as general account and financial-related inquiries. This role requires professionalism, a client-first attitude, and the ability to thrive in a fast-paced, team-oriented environment.
Key Responsibilities Handle inbound client calls and provide support on Morgan Stanley Cash Management products and services. Assist clients with Morgan Stanley Online and Mobile App navigation and functionality. Address general account and financial-related inquiries with accuracy and efficiency. Consistently meet or exceed departmental performance metrics. Maintain a professional and positive demeanor in all client interactions. Adapt quickly to process changes and contribute to a collaborative team environment. Years of Experience
Previous contact center experience preferred (1+ year).
Education
College degree preferred.
Required Qualifications
Strong verbal and written communication skills. High attention to detail and accuracy in handling client requests. Ability to multi-task in a fast-paced, high-volume environment. Team-oriented mindset with a client-focused approach. Strong problem-solving and organizational skills. Preferred Qualifications
Experience in a financial service center environment. Familiarity with cash management products and online/mobile banking platforms.